Operations Supervisor - Residential Corrections (2nd Shift)

Position Summary: 

Supervise staff involved in performing internal operations in the program. Plans, supervises, and implements process and procedures to ensure strong program performance. Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis. while overseeing outcomes for staff and clients.  Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel. 

Position Description: 

• Responsible for supervising the day-to-day operational functionsof the site/locationin accordance withthe contract, licensing, certification, accreditation, and agency standards
• Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance
• Schedule staff, plan for necessaryshiftcoverage,inventoryand maintenance to ensure smooth operations and meeting of deadlines/goals
• Approve employeetimecardsand paidtime off requests, coordinatesunpaid leavewith HR
• Mayassistwith budget development and ensure operation withinbudget
• Maintainprogram and clientworkflow and delegate effectively
• Collaboratewith Supervisor and Associate Director on initiatives for effective site operations
• Assistin enhancing collaboration and cooperation between service lines to ensure service integration
• Conduct orparticipatein the hiring of all reporting staff
• Direct and supervise personnel by ensuring training needs are met andregularsupervisionand coachingoccurs
• Carries out90-day reviews fornewstaffandannual performance reviews for all staffunder their supervision
• Carry outand coordinatecorrective actionwith HRfor staff who are not meeting performance standards or requirements, up to and including formal noticeand/ortermination;
• Assure compliancewithsite audits, peer reviews, and agency Continuous Quality Improvement initiatives
• Generate outcome data and use for improvement
• Monitor and complete all reports according to contract, licensing,certificationandaccreditation standards
• Follow protocols in responding to,reportingand resolving unusual incidents
• Mitigate risk usingintervention skills andanticipate/prevent crisis
• Respond to and performwork as necessary to ensure site/location deadlines and operational goals are met 
• Other duties as assigned

Required Knowledge, Skills and Abilities: 

• Ability tointerface withinternal and external customers
• Ability to resolve conflict in an open,effectiveandtimelymanner
• High attention to detail
• Ability tomaintainand ensureappropriate boundarieswith staff and clients
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Strongproblem-solving skills and ability to multi-task
• Skill in providing supervision,coachingand development to staf

Job Requirements: 

• High School Diploma or equivalent
• 2yearsofsupervisory experience or5 yearsofoperational/administrative support experience
• Valid driver’s license and current auto insurance

Essential Functions/Physical Demands: 

• Positional: Drivingin accordance withjob duties assigned.Occasionallystanding and walking.Constantlysitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reachingandhandling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional useofvisual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation.Frequently,constantlytalkandlisten. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.