Patient Catering Associate

***Patient Catering Associate - Bethesda North Hospital *

Make a difference every day as a Patient Catering Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.   

We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.   

Apply today and grow your career with a team that truly values you.  

Location: Bethesda North Hospital, 10500 Montgomery Road, Montgomery, OH, 45242. https://share.google/TPLGpXG7SY5OfnIKM

 Work Schedule: 

• Full-Time (40 hours weekly) 
• Shift varies 
• Weekend and holiday rotation 

 Incentives & Benefits: 

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

 Job Requirements: 
*High School Diploma or GED Equivalent relevant work experience OR  1 year in TriHealth Nutrition role is acceptable - instead of minimum education 
*1 - 2 years experience in a related field 
* Able to read and perform basic math calculations, reading and writing skills

Job Overview: 

This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pick up, disassembling of dirty trays, food preparation, special requests and needs, in- between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline . This position also communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor, and assists dietitian with fluid intakes, etc. This position needs to be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations, food/allergy and is responsible for quality service reflected in internal or external patient satisfaction survey results on assigned unit The tasks outlined above may not be exclusive to one task and other daily tasks may be asked to be performed by your reporting manager. Job routines which include times of specific daily tasks will be provided.

Job Responsibilities:
*Works assigned area always keeping Service Excellence And customer service a priority. 
*Performs all assigned tasks accurately, willingly, and on time 
*Follows all sanitation procedures per HAACP standards 
*Builds and delivers patient trays and ensures all safety processes are being adhered to when completing task

Working Conditions:

Bending -  Frequently
Climbing - Rarely 
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Consistently
Kneeling - Rarely 
Lifting <10 Lbs. - Consistently 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Rarely 
Pulling - Consistently 
Pushing - Consistently 
Reaching - Consistently 
Reading - Frequently 
Sitting - Occasionally 
Standing - Consistently 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community