RCT Service Coordinator

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities

Repair Order Management:

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for internal and external customers, including third-party billing portals

 

Customer Experience & Communication:

• Serve as the primary contact for commercial fleet customers
• Provide timely updates and handle all customer inquiries and complaints
• Foster and maintain strong, professional customer relationships

 

Vendor & Remote Location Coordination:

• Process vendor repair orders and oversee work at unmanned locations
• Manage paperwork and documentation for outside services.
• Facilitate and track road call requests

 

Administrative Duties:

• Perform SharePoint approval processing
• Coordinate credit and rebill transactions as needed
• Enter new parts, process recalls, and warranty claims
• Support campaign creation and rollout
• Serve as backup for parts processing functions

Knowledge, Skills, & Abilities

• 2+ years of experience in fleet maintenance, service coordination, or a related field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field-based environment
• Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
• Strong attention to detail and time management

Minimum Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Associates or Bachelor’s degree

Work Environment

Office Environment