RMA Production Coordinator

About The Modal Shop – An Amphenol Company

The Modal Shop delivers innovative structural vibration and acoustic sensing systems and services to test laboratories and manufacturing facilities around the globe. We offer a world-leading sound and vibration rental program, precision calibration systems, modal shakers, non-destructive test systems, and digital sensors, which are all designed to simplify testing for our customers. We’re a fun, fast-paced team based in Cincinnati, Ohio. With a focus on Total Customer Satisfaction for both our internal and external customers, we have strong and ongoing commitment to being a great place to work! Learn more about our team | www.modalshop.com + www.linkedin.com/company/the-modal-shop

More Reasons to Join the Team

The Modal Shop offers a highly collaborative, team-based atmosphere with (bonus!) a casual dress code. We celebrate successes with team-wide events, offer ongoing professional development opportunities, and bring out our Modal Spirit for the holidays and special events (we’re talking Chili Cook-Offs, The Modal Olympics, Cornhole Tournaments, and more!). Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. The Modal Shop also provides all full-time team members with 100% employer paid medical premiums for you and your family.

The RMA Production Coordinator is responsible for communication and performance of RMA intake, distribution for services, and return of customer supplied product, and internal product, for purposes of calibration, upgrade, and/or repair. Assists in maintaining in-house calibration equipment. Develops, promotes, ensures compliance with and supports continuous improvement of the MSQS system.

Additional Duties: 

• Performs intake function and coordination for RMA equipment received from customers. 
• Coordinates with Production Leads and vendors for resources required for calibration/repair of RMA equipment.
• Maintains accurate records of RMA order status and performs follow up.
• Interfaces with Sales team communicating ship dates, failure analysis/repair quotes, follow-up and amendments. 
• Prepares purchase orders for outside vendor calibration/repair services.
• Manages delivery dates of calibration services from vendors.
• Maintains RMA order status and changes in delivery dates.
• Maintains accurate repair records and reports raw material usage for repairs.
• Reviews completed calibration data certificates/discs and other pertinent records for accuracy.
• Works with the Quality Team Lead and Quality Specialist to ensure calibration services provided by vendors meet ISO17025 and A2LA requirements.
• Stages RMA orders for out-bound shipment; confirms returns are complete and accurate.
• Performs other related duties as directed for the efficient operation of TMS and the production department.

Minimum Qualifications:

Preferred Qualifications:

Additional Benefits:

Physical Demands (U.S. only)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; lift and/or move objects weighing up to 10lbs and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects weighing up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This role requires the ability to work in an indoor production environment with low to moderate noise level. 

International Traffic in Arms Regulations
This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

PCB Piezotronics is an equal opportunity employer