Sales Support Representative

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.

The Sales Support Representative will work as a liaison between the customer and sales consultant as well as internal departments.

Responsibilities Include:

• Receive and reply to all communications from assigned consultants or customers.
• Manage open order reports on a weekly basis to ensure date management protocol is followed                            
• Enter orders on behalf of the consultants
• Proactively provide consultants with important order milestones including ship dates and backorders                                    
• Maintain communication with internal departments to ensure all project related milestones are met                                        
• Review and quote projects    

KPIs

• Work the open order report weekly               
• Acknowledge receipt to all emails within four hours (internal and external)
• Process and release all orders received within 24 hours
• Ensure all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing                                                                                                       

Qualifications Include:

Education

• Required: High School Diploma        
• Preferred: Associate degree

Experience     

• Required: Customer Service Experience
• Preferred: 3+ Years Relevant Experience

Skills

• Required: Strong organizational skills
• Preferred: JD Edwards / Oracle experience

Special Requirements

• Preferred: Microsoft Office skills

Why Work at Standard Textile:

• Competitive pay with Career Growth Opportunities
• Full benefits — medical, dental, vision
• Paid Parental and Bereavement Leave
• 401k plan with company match
• “Dress for Your Day” (business casual) Dress Code
• Discount on Standard Textile Products
• Hybrid working environment, both onsite and remote

The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Join us!