Supervisor, Cage Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities:

Reporting directly to the Cage Shift Manager, the Cage Supervisor directs the cashiering department in a manner that safeguards the assets of the company.

Essential Functions

• Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.
• Leads and directs the day-to-day operations of areas of responsibility through assigned department leads and coaches.
• Counseling, guiding and instructing team members in the proper performance of their duties.
• Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas.
• Performs related duties as assigned.
• Responsible for cashiering operations including safeguarding assets
• Management of cashiering variance policy and subsequent disciplinary measures
• Provides labor analysis and ensures efficient utilization based upon business needs
• Creates and executes plans and strategies to achieve service goals
• Plans and implements methods to improve team member satisfaction and morale
• Fully integrates customer satisfaction strategy through anticipation of customer needs and service offerings. 
• Provides analysis on strategic initiatives such as turnover, service, financial and operational goals.
• Participation in creation and management of department budget. 
• Ensures training and compliance of regulatory standards. 
• Responsible for team member development into leadership positions and the integration of departmental training efforts. 
• Demonstrates strong leadership, analytical and decision making competencies.
• Responsible for project management as assigned to include strategic financial and company initiatives.
• Oversees and/or personally gather all information that is necessary to establish, update and perform periodic review of casino check cashing accounts for our gaming guests.
• This position will deal with the Collections Department, Cashier Department and Regulatory Compliance Department extensively as well as have daily contact with Casino Hosts, and ClubJACK personnel.   
• The term “management” includes duties such as interviewing, training, selecting and adjusting rates of pay and hours of work.
• Directs the work of team members and maintains production.
• Appraises team member productivity and efficiency for purposes of recommending promotions or other changes.
• Handles team member grievances and complaints.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. 
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. 
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. 
• Ensures that team members clearly understand and are held accountable for their performance expectations. 
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. 
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Qualifications:

Knowledge, Skills & Abilities

• General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred.
• Strong organizational, managerial and communication skills are required.
• Proven supervisory skills, primarily in the management of a large staff is a must. 
• Ability to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Education and Experience

• High School Diploma or GED equivalent required
• 4 year College preferred.
• Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is highly preferred. 

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Required Certification/License  

Ability to obtain a Gaming Occupational License within the State of Ohio