Supplier Support Analyst

POSITION SUMMARY:

Provide directional and technical support to Kroger suppliers as they get setup, enter item information and submit for approval through the Kroger Item API. Support best practices for item setup and improving supplier experience.

ESSENTIAL JOB FUNCTIONS:

• This hybrid position will be required to work in our Corporate Office at least two days per week based on your team’s schedule
• Communicate effectively via email or Teams call to problem solve with Kroger suppliers in the setup of accounts or items
• Create and maintain documentation for processes and frequently asked questions
• Help to provide insights to internal teams, suppliers, and Kroger personnel through an understanding of the business need
• Work with data quality, item setup, merchandising teams and suppliers
• Work with Kroger Technology and Digital Team, Syndigo, Salsify, and 1WorldSync for system support
• Professionally and effectively represent PL Marketing with members of the Kroger company and suppliers
• Assisting in any special projects as needed

 Must be able to perform the essential functions of this position with or without reasonable accommodation.

MINIMUM POSITION QUALIFICATIONS:

• 4-year degree or equivalent education and experience
• Experience in Microsoft office applications including Outlook, Excel and PowerPoint
• Capacity to learn multiple computer systems and web-based applications
• Understanding of Kroger item setup
• Skill and diplomacy in communicating with people
• Capability to collaborate with others and contribute effectively to a team
• Expert organizational, analytical and problem-solving skills
• Highly motivated self-starter who can work with minimal supervision
• Ability to work under pressure, meet deadlines, prioritize and multi-task

MINIMUM PHYSICAL ABILITIES:

• Must be able to:
  • remain standing/sitting for several hours at a time
  • lift 10-15 lbs. occasionally

DESIRED PREVIOUS JOB EXPERIENCE:

• Administrative support position in an office environment
• Retail or grocery experience

COMPETENCIES/SKILLS:

Some of the Competencies/Skills required to successfully perform this position are:

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
• Building Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust – interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organization
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
• Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent
• Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
• Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
• Leadership – ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employee
• Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
• Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time period
• Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed