Senior IT Strategic Sourcing Representative - Vendor Management

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Strategic Sourcing Department is hiring a Senior Strategic Sourcing Representative to join our team! As a Senior Strategic Sourcing Representative, you will lead strategic sourcing activities for technology goods and services supporting our P&C IT division.

Your responsibilities will include executing vendor management processes for P&C IT’s strategic suppliers, as well as leading and participating in vendor‑related engagements such as RFxs, SOWs, market research, proposal and quote evaluations, negotiation, execution, and implementation of contracts. Your goal is to ensure Great American is receiving the best value for their internal partners from suppliers of technology services and that suppliers meet or exceed their contractual obligations in areas of cost, quality, and service levels.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions & Responsibilities

• Lead moderately complex IT sourcing projects, including market research, supplier evaluation, and price analysis.

• Develop, issue, and manage RFx processes from submission through evaluation and business decision support.

• Negotiate IT agreements across cloud, managed services, hardware, and software categories.

• Guide stakeholders as a business consultant, ensuring effective procurement workflows and informed buying decisions.

• Facilitate the IT vendor management framework and oversee the full vendor portfolio.

• Develop, monitor, and communicate vendor performance metrics through scorecards and dashboards.

• Lead Quarterly Business Reviews and manage vendor and internal satisfaction surveys with follow‑up action plans.

• Align vendor performance measures to business objectives and define contractual performance expectations.

• Partner with the Supplier Relationship Team on contract oversight, including SLA and OLA tracking and benchmarking.

• Monitor industry and technology trends, mentor others as needed, and perform additional duties to support IT procurement and vendor strategy.

• Perform other duties as assigned.

Job Qualifications

• Bachelor’s Degree in Technology, Business, Operations, Finance, or a related discipline, or equivalent work experience.

• 5+ years of experience negotiating technology services and supporting IT functions, ideally within sourcing, procurement, or legal environments.

• Strong relationship‑building skills with suppliers and internal stakeholders, including the ability to communicate and lead discussions with senior leadership.

• Proven ability to navigate complex organizational structures, manage projects effectively, and deliver high‑quality customer service.

• Excellent analytical, problem‑solving, and communication skills (verbal, written, and interpersonal).

• Ability to work independently or lead within a team, with strong organizational acumen; experience in securities, insurance, or financial services is a plus.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.