Claims Manager / Senior Claims Manager-Corporate Claims

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Casualty Claims Manager/Senior Claims Manager

Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Do you enjoy leading and developing others to succeed in their careers?  Join Great American Insurance Group as a Claims Manager/ Senior Claims Manager where you'll be at the forefront of delivering exceptional customer service and making a real impact in our customers' and employees’ lives. If you're ready to take your career to the next level, we want to hear from you!

Great American's Corporate Claims Resolution Services (CRS) team receives a variety of claims from numerous Great American Insurance Company divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer’s liability, aviation, and employment practices liability.  In addition, CRS handles Great American legacy claims.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Oversees Claims department operations, optimizing workflows and ensuring high productivity.

• Develops and implements strategic plans for the Claims department to align with business goals and objectives.

• Leads the strategic oversight of claims settlements to confirm coverage and determine liability, compensability, and damages.

• Advises team members on claim file management including settlement and reserving strategies. Analyzes claims data to identify trends, assess performance, and provide regular reports to senior management.

• Establishes reserves and provides insights or reports to Corporate Claims or senior management.

• Performs other duties as assigned.

Job Requirements

• Education: Bachelor’s Degree or equivalent experience.
• Experience: Generally, a minimum of 6 years of experience in property and casualty claims handling, including a minimum of 3 years leadership experience. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU).
• Scope of Job/Qualifications: Typically manages 3 or more reports, as well as potentially managing supervisors / managers. Implements policies, procedures, and strategies under the direction of management. Leads and mentors claims professionals, ensuring they achieve excellence in their roles. Serves as a resource on insurance policy and claims handling procedures. Responsible for identifying opportunities for process improvements and implementing best practices to enhance efficiency and service quality. Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.