Account/Senior Account Representative Personal Lines

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Dempsey & Siders Insurance Agency, the first insurance affiliate of American Financial Group, has been proudly providing insurance services and benefits solutions to our Cincinnati neighbors and national clients since 1956. Since the beginning, their focus has been on their clients, providing the best coverage possible. As an independent insurance agency, they offer personal, commercial, life, and health insurance through great relationships with many well-known insurance companies.

https://dempsey-siders.com/

Dempsey & Siders Agency, Inc. is seeking a Personal Lines Account Representative or Senior Account Representative . Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site two days a week, with the flexibility to work three days remotely.

Essential Job Functions and Responsibilities

• Serves as a primary point of contact for assigned groups of large or moderately complex personal lines accounts, ensuring timely and accurate service delivery.

• Manages day-to-day complex clients’ needs including policy changes, certificates of insurance, and billing inquiries.

• Coordinates with Account Managers and Producers to prepare renewals, proposals, and coverage summaries.

• Maintains strong relationships with clients by providing responsive, knowledgeable, and solutions-oriented service.

• Collaborates with insurance carriers to obtain quotes, resolve issues, and process endorsements.

• Ensures data integrity, overseeing accurate maintenance of client records in the agency management system.

• Educate clients on coverage options and recommend appropriate insurance solutions.

• Drives account retention and growth, proactively managing renewals and supporting seamless client onboarding and account setup and documentation.

• Proficient in personal lines new business quoting; assists with agency generated opportunities and Producer referred prospects; markets submissions to carriers, prepares proposals and coverage comparisons.

• Performs other duties as assigned.

Job Requirements

• Associate degree in Business Administration, Accounting, Communications, or a related field or equivalent experience.

• Generally, a minimum of 6 years of experience in personal lines insurance, preferably in a brokerage or agency setting. 

• Insurance licensure required.

• Demonstrates advanced communications skills to build and leverage effective customer relationships and explain products and services.

• Demonstrated ability to work collaboratively with Producers and insurers.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.