IT Desktop Technician III, Full-Time, First Shift, IS&T

IT Desktop Technician III, Full-Time, First Shift, IS&T 

The IT Desktop Technician 3 is a very hands-on member of the infrastructure team responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service along with excellent verbal/written communication skills.

Using effective communication, technical, and analytical skills, IT Desktop Technician 3 will participate in projects, provide technical support including maintenance and upgrading of desktops and laptops. IT Desktop Technician 3 will  develop and maintain positive working relationships with all internal and external customers and vendors.

IT Desktop Technician 3 will coordinate the installation, maintenance, and technical support of all UC Health desktop software and hardware.  IT Desktop Technician 3 will provide technical expertise and support to the end user with primary focus on support of Windows OS, MS Office Suite, UC Health supported browsers and application software.