Site Superintendent

Site Superintendent
SERVPRO® of Northwest and Northeast Cincinnati

Join a hands-on, fast-paced environment where your project management, organization, and customer service skills support our mission: making it “Like it never even happened.” We’re seeking a motivated Site Superintendent to oversee construction projects, lead teams, and ensure exceptional customer experiences from start to finish. 

Primary Responsibilities 

Customer Satisfaction & Project Oversight 
• Manage the customer experience and ensure overall project satisfaction 
• Compile and resolve punch list items 
• Perform final walk-throughs with customers 
• Secure signed Certificates of Completion and Certificates of Satisfaction from customers 
• Manage all warranty activities 

Project Initiation 
• Evaluate and sell projects 
• Educate customers on the construction process 

Project Planning 
• Identify and document project scope of work 
• Create and review estimates 
• Obtain customer and client agreement on scope and estimate 
• Review budgets and project timelines 
• Ensure proper permits are acquired 

Project Execution 
• Create project schedules and timelines 
• Identify, qualify, and manage subcontractors and resource providers 
• Negotiate terms and set expectations 
• Plan, organize, and manage crews and subcontractors 
• Schedule all subcontractors and material suppliers 
• Ensure all work complies with plans, specifications, local codes, and scope of work requirements 
• Other duties as assigned 

Customer Support & Communication 
• Maintain clear, professional written and verbal communication with customers, teammates, and stakeholders 
• Support a positive customer experience by providing timely updates and accurate information 

Requirements 

Experience & Skill Set 
• Superb customer service track record 
• Effective written and oral communication skills 
• Intermediate math skills 
• Experience in restoration and/or construction preferred 
• Ability to pass a background check (as allowed by law) 

Education & Credentials 
• High school diploma or GED required 
• Project management experience preferred 

Skills / Physical Demands / Competencies 

• Ability to work on active construction sites, including lifting, bending, and navigating stairs or tight spaces as needed 
• Ability to manage multiple projects and prioritize tasks efficiently 
• Strong organizational and problem-solving skills 

Compensation & Benefits 

• Competitive pay 
• Paid training and professional development 
• Career progression opportunities 
• Superior benefits package 
• And more! 

Each SERVPRO® Franchise is Independently Owned and Operated. 

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any manner whatsoever. All sample forms provided by SERVPRO Industries should be reviewed by the Franchise’s attorney for compliance with federal, state, and local laws. All sample forms are provided for informational purposes only, and franchisees may choose whether or not to use them.