The Sales Development Rep (SDR) will be responsible for developing new leads, communicating with customers via telephone, email and virtual connections, understanding customer needs and ensuring a smooth sales process. The SDR will be a knowledge base of the company’s products and services to offer the best sales experience to prospects and customers. The SDR’s main function is to be a driven problem solver, identify new sales opportunities, build relationships and move opportunities through the sales pipeline.

Be the first point of contact for new business prospects and determine next steps for each prospect moving forward.
Communicate with customers; make outbound calls to potential customers; follow up on leads.
Understand customers’ needs and identify sales opportunities.
Answer potential customers’ questions and send additional information as required.
Keep up with product and service information and updates.
Create and maintain a pipeline of current and potential customers. Record all progress in CRM system.
Explain and demonstrate features of products and services.
Overcome technical and business objections of prospective customers.
Stay informed about competing products and services.
Upsell products and services.
Research and qualify new leads.
Close sales and achieve sales targets.

Requirements:

Excellent verbal communication, interpersonal and sales service skills.
Proficient computer skills with the ability to learn new software.
Strong organizational skills and the ability to multitask.
Excellent phone and cold calling skills.
Active listening and adaptable sales skills.
Proven ability to develop rapport, influence others and maintain strong working relationships.
Attention to detail.
Positive attitude and demonstrated ability to overcome rejection.
This is a highly active, results-oriented position. Candidates should thrive on meeting and exceeding goals.
Previous experience in an outbound call center or a related sales position preferred.
BA/BS degree or equivalent four-year degree with a sales focus.

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