Patient Mobile Liaison Technician - Main MyChart Bedside - Part Time - Days

The Christ Hospital Health Network

Posted 2 months ago, valid for 14 days

Cincinnati, OH 45273, US

Competitive

Part Time

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Sonic Summary

The Patient Mobile Technology Liaison is a subject matter expert who provides clinical support to staff and patients regarding the MyChart Bedside application.
Key responsibilities include training clinicians and patients, managing hardware distribution, and assisting with application usage on personal devices.
The role requires maintaining hardware inventory and advocating for system changes that enhance clinical usage and align with organizational goals.
Candidates should have at least 3 years of experience in a clinical or technical support role.
The position offers a salary of $70,000 per year.

The Patient Mobile Technology Liaison is a subject matter expert working with clinical staff to provide comprehensive clinical support by:

Providing ongoing and just-in-time MyChart Bedside training and associated support so that clinicians and patients have a detailed understanding of the application at an operational level, to provide optimal patient care.
Distributing and collecting MyChart bedside hardware to and from patients
Assisting patients with MyChart bedside application on their personal device as appropriate
Maintaining MyChart Bedside Hardware inventory and cleaning according to policy
Advocating for system changes that enhance clinical usage, provide business value and align with TCHHN goals
Triaging, troubleshooting and testing with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.

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