Software Support Engineer

Kardex

Posted 2 days ago, valid for 10 days

Cincinnati, OH, US

Competitive

Full Time

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Sonic Summary

The job involves providing support for active customer sites using the FulfillX software platform to ensure maximum system availability and stability.
Candidates will be responsible for troubleshooting and resolving customer issues quickly and effectively, while also coordinating deployments of patches and upgrades.
This position requires strong communication, customer service, organizational, and troubleshooting skills, as it is customer-facing.
The role is critical in providing feedback to the software engineering team regarding customer satisfaction and product quality.
Applicants should have at least 3 years of experience in software support and the salary for this position is approximately $70,000 per year.

Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.

Your tasks

The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.

Your profile

Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.

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By applying, a Kardex account will be created for you. Kardex's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.