Summary: ARC Document Solutions, Inc. (www.e-arc.com) is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or personally from customers, according to customers' requirements.

Essential Duties and Responsibilities:

Greet customers
Process in-person, phone, electronic, and hard copy work orders
Provide information to customers regarding products, processes (software/hardware), and production turnaround times
Attempt to sell add-on or new services/merchandise to existing and previous customers
Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
Enter jobs into computer system/first screen billing
Complete order forms
Examine original hard copy documents for completeness and defects
E-mail or call customer with questions regarding orders, when appropriate
Note problems with orders for Production Manager
Consult with Estimator regarding costs and communicates information to customer. Follow estimating procedures for review/approval in various situations
Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
Examine digital files for completeness and defects
Resolve problems with digital orders or obtains assistance from technical expert
Update customers throughout production to keep them informed of status of job
Refer questions regarding jobs in progress to the appropriate production manager
Monitor progress of job order throughout production, confer with employees at all levels of company
Follow-up on orders to ensure delivery by specified dates and times
Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
Participate in ongoing ARC and other training to update technical skills and knowledge
Perform other tasks, duties, or functions as directed
Position hours 9:00 AM to 6:00 PM, Monday through Friday

Skills:

Excellent customer service skills
The ability to type 30-40 words per minute
Quality control
Wrapping and distribution of our products

Required Experience:

High School
Experience in a printing environment
Previous reprographics experience.

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