Level 2 Engineer

Job Title:  L2 IT Support Engineer

Contract: Permanent

Location: Limerick 

Overview:

Ergo are seeking an L2 IT Support Engineer for a permanent role in our client site in Limerick.

In this exciting and challenging role you will join a high-performing team supporting some of Ireland’s biggest companies on the MS Cloud stack (O365 / Azure).

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a 5-time Microsoft Country Partner of the Year and current VMware POTY winner.

In addition to an exciting technology stack and great environment we offer hybrid work, pension, health insurance, training incentives and bonuses that reward self-starters who want to develop their skills and careers.

What will you do?

• Provide remote and desktop support to local users on Microsoft stack
• Get involved in project work
• IT Administration and troubleshooting of Windows Server environment
• System backups and storage
• Network monitoring and support
• Server / Desktop Virtualisation

You should have experience in some / all of the following?

• Management of M365 (supporting Teams, Exchange, One Drive etc.)
• Management of MFA
• Supporting and setting up Mobile Devices (MDM)
• Active Directory, Domain Controllers, group policies, DNS
• Good understanding of backup and restoration methods
• Windows 10 configuration, operation and management
• Windows Server 2012/2016/2019 administration and maintenance

The following experience is a real advantage:

• Virtualisation (VMWare or Hyper-V)
• Citrix Support or Administration
• Microsoft System Centre Suite (SCOM, SCCM. SCORCH)
• Azure Administration/Configuration
• Professional certifications