Student Success Manager (54740)

Job DetailsLevel: EntryJob Location: Claremont, CA - Claremont, CA 91711Position Type: Regular Full TimeEducation Level: 4 Year DegreeSalary Range: $70,000.00 - $80,000.00 SalaryTravel Percentage: Up to 10%Job Category: EducationABOUT CLAREMONT LINCOLN UNIVERSITY: VISION: A world transformed by ethical leaders and engaged communities. MISSION: Claremont Lincoln University unlocks the potential of current and future leaders who seek to address significant social, economic, and environmental challenges. VALUES: Excellence in Education and Student Success – By fiercely supporting student success, we pioneer the future of learning and leadership. To promote excellence in teaching and learning, we champion scholar-practitioner expertise as vital to the effectiveness of our Claremont Core® and programs. Through our commitment to highly engaging curricula and teaching, we ensure that active learners become transformative leaders. Catalysts for Change - Committing to innovative thinking about the purposes and practices of learning, we champion our mission and educate for change, focusing on action and impact. Responding to current and future challenges, we embrace new ideas and novel solutions to transform the world through ethical leaders and engaged communities. Ethical & Responsible – Through mutual accountability and ownership, we educate and lead with ethics, integrity, and sustainable business practices. Dedicated to academic integrity and equity, we foster measured, reasonable, and intentional dialogue and collaboration. Diversity and Inclusion – To sustain CLU’s distinctiveness, we cultivate a culture of inquiry, inclusion, and trust for robust dialogue and lasting collaboration. By valuing different perspectives, we encourage rich and expansive engagement that leads to creative, collective outcomes. PURPOSE OF THE POSITION:  The Student Success Manager provides enrollment, transition, and ongoing assistance to prospective and current students across graduate, undergraduate, and certificate programs. This position ensures student success through every phase of the student lifecycle, including recruitment, enrollment, academic  progress, and graduation. Working independently and in partnership across departments, the manager promotes a high-touch, proactive, student-first approach from inquiry to graduation.   RESPONSIBILITIES: Travel on behalf of the College for recruitment and other college-related events if/when needed; Serve as a point of contact and maintain a personal relationship with prospective and current students through structured and frequent communication. Provide high-level student services and advising to promote retention, satisfaction, and completion. Counsel prospective and current students on admissions, academic policies, registration, financial aid processes, and other key procedures. Coordinate student enrollment and matriculation processes, including verification of records and transcript processing. Facilitate or assist orientation programming and online learning transitions. Respond promptly to inquiries from prospective and current students via phone, email, and chat. Support early alerts and outreach efforts to at-risk students using predictive analytics, performance data, and other tools. Track student communications and actions in CRM/SIS systems to aid student engagement and service delivery. Process applications, verify documents, compute GPAs, track academic progress, and manage degree audits. Partner with faculty and academic advisors to align student needs with academic resources. Assist in development and implementation of communication and engagement plans. Support reporting and data-driven planning for recruitment, retention, and student success initiatives. Maintain FERPA compliance and manage protected student data with confidentiality. Assist with campus and virtual events, including occasional evenings/weekends. Continuously improve student service strategies in partnership with Enrollment Services, Student Financial Services, and Academic Affairs. QualificationsEducation and Experience: Bachelor's degree required; Master’s degree preferred. Minimum of 3-5 years of experience in academic advising, enrollment services, or student support in higher education. U.S. Citizen, or legally authorized to work in the United States with no need for future sponsorship. Knowledge, Skills, Abilities:  Demonstrated dedication to superior customer service and student-centered support. Excellent written, verbal, and interpersonal communication skills. Strong attention to detail, time management, and ability to multitask in a fast-paced environment. Proficiency in Microsoft Office, CRM systems, and Student Information Systems (SIS). Knowledge of FERPA regulations and student confidentiality practices. Experience with adult learners and online education models. Team-oriented mindset and ability to work cross-functionally. High degree of professionalism, empathy, and cultural competency. Ability to analyze data and contribute to continuous improvement efforts.   Application Process  Please submit a cover letter and resume. The cover letter should succinctly describe your interest in joining the team, your qualifications, and the relevant expertise and experience you offer. Applications will be considered on a rolling basis until the position is filled.  Compensation Overview - The salary range for this role is posted above and depends on the level of education and years of experience. We value internal and external equity and encourage those who may be missing qualifications to still submit their materials.   Our Benefits  Include but are not limited to (a) 3x employer contribution towards retirement matching your employee contribution up to 15%, (b) health insurance, (c) dental insurance, (d) vision insurance, (e) health reimbursement account, (f) short-term disability coverage, (g) long term disability coverage, (h) paid parental leave, (i) voluntary insurances such as accident insurance, (j) health care flexible spending, (k) dependent care flexible spending, (l) paid time off for holidays, vacation, personal, sick, bereavement, and jury duty, (m) office closure between December 24 – Jan 1 each calendar year, (n) tuition and staff development reimbursement, (o) pet insurance, and (p) Employee Assistance Program.   Equal Opportunity Employer  The Claremont Lincoln University is dedicated to creating an inclusive work environment by hiring, training, promoting, and carrying out personnel procedures with respect to compensation, benefits, transfers, layoffs, or terminations, on the basis of individual merit, experience, and ability without regard to race (including traits historically associated with race such as hair texture, length of hair, protective hairstyles or cultural or religious headdresses), color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), ancestry, citizenship status, gender identity or expression, genetic information, marital or domestic/civil partnership status, physical or mental disability, sexual orientation, veteran status, military service, serious medical condition, expunged juvenile record, personal appearance, family responsibilities, matriculation, political affiliation, status as a victim, credit information, homelessness status, reproductive health decision making, or any other characteristic protected by law or otherwise.  Pay Transparency Nondiscrimination Provision  Claremont Lincoln University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.  Non-Smoking Organization  Claremont Lincoln University is a Non-Smoking organization. Smoking and the use of tobacco products are prohibited at all times and on all property owned, leased, or under the control of Claremont Lincoln University at all times, including, but not limited to, indoor and outdoor grounds, walkways and sidewalks, parking lots, company vehicles, and private vehicles parked on Claremont Lincoln University property.  MA Polygraph Statement  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.