Description

Position Summary

The Inside Sales Representative is responsible for managing customer relationships, processing orders, preparing quotations, and supporting the outside sales team. This role serves as a key link between customers, production, supply chain, and finance to ensure timely and accurate execution from quote through delivery in a manufacturing environment.

This role is primarily onsite and will require working onsite four (4) days per week, with the opportunity to work one (1) day remotely/hybrid after the initial training and onboarding period has been successfully completed.

Qualifications

Required

2+ years of inside sales, customer service, or order management experience in a manufacturing or industrial environment
Strong communication and interpersonal skills
Proficiency with ERP systems (SAP, Oracle, JD Edwards, or similar) and CRM tools
Proficiency with Microsoft office tools (Excel, word, PowerPoint, etc..)
High attention to detail and strong organizational skills

Preferred

Experience supporting B2B customers in a technical or engineered product environment
Understanding of manufacturing lead times, production constraints, and supply chain dynamics
Ability to read basic product specifications or technical drawings

Key Competencies

Customer-focused mindset
Strong problem-solving and follow-through
Ability to manage multiple priorities in a fast-paced environment
Commercial awareness and margin sensitivity
Team-oriented with strong cross-functional collaboration skills

Requirements

Sales & Customer Support

Serve as the primary point of contact for assigned customers
Prepare and follow up on quotations, pricing, and lead times
Convert quotes into sales orders and ensure accurate order entry
Respond to customer inquiries related to product specifications, availability, pricing, and delivery
Support outside sales representatives with account management and opportunity tracking

Order Management & Execution

Manage orders from receipt through fulfillment, including order entry, changes and expediting as needed
Coordinate with production planning, supply chain, and logistics to meet customer delivery requirements
Communicate proactively with customers on order status, delays, or changes
Assist in resolving order discrepancies, returns, and claims

Commercial & Administrative Support

Maintain customer records, pricing files, and sales data in ERP/CRM systems
Ensure compliance with company pricing, margin, and approval policies
Support forecasting activities and provide input on demand trends
Assist with customer onboarding, contracts, and documentation

Cross-Functional Collaboration

Work closely with manufacturing, planning, quality, and finance teams to ensure customer satisfaction
Participate in continuous improvement initiatives related to order flow, lead time, and customer experience

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