Benefits:

Flexible schedule

Company Description:

Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.

Overview of Position:

The CSR works in an an office environment assisting the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving.

***Work schedule can be adjusted to fit candidate's needs***
30hrs per week required to fill the role.

Responsibilities:

· Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.

· Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.

· Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.

· Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.

· Administrative Tasks: Perform general office duties, filing, and data entry.

Required Skills & Qualities:

Excellent phone etiquette and communication skills.
Strong sales skills.
Strong customer service skills.
Strong organizational and multitasking abilities.
Customer-focused attitude with problem-solving skills.
Proficiency with computer systems (Office Suite, CRM/ServiceTitan).
Ability to work in a fast-paced environment.

Learn more about this Employer on their Career Site

Customer Service Representative