Admissions Clerk FT

Description

POSITION DESCRIPTION

Job Title: Admissions Clerk

Supervised by: Admissions Department Manager

Job Summary: Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities.

Demonstrates Competency in the Following Areas:

Responsible for preregistering patients for scheduled admissions and outpatient procedures, obtaining authorization and verifying insurance eligibility.

Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.

Responsible for obtaining required patient signatures.

Provides information to the patient/representative about patient rights, HIPAA and visiting hours. Distributes hospital specific literature.

Responsible for insuring that a patient’s valuables are logged and secured in the safe.

Communicates appropriately and clearly to supervisor, nurse managers, co-workers and physicians.

Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.

Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, and record payment.

Responsible for knowing hospital policies and being familiar with hospital services that are available.

Refers patient to the Financial Counselor or Business Office when financial arrangements need to be made.

Demonstrates an ability to be flexible, organized and function well in stressful situations.

Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.

Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.

Maintains a good working relationship both within the department and with other departments.

Ensures that documentation meets current standards and policies.

Answers the telephone in a polite manner and communicates information to the appropriate staff/family member.

Manages and operates equipment safely and correctly.

Checks and stocks supplies as needed.

Supports and maintains a culture of safety and quality.

Professional Requirements:

Adheres to dress code, appearance is neat and clean.

Completes annual education requirements.

Maintains regulatory requirements.

Maintains patient confidentiality at all times.

Reports to work on time and as scheduled, completes work within designated time.

Wears identification while on duty, uses computerized punch time system correctly.

Completes inservices and returns in a timely fashion.

Attends annual review and department inservices, as scheduled.

Attends 12 staff meetings annually, or reads and returns all staff meeting minutes.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Complies with all organizational policies regarding ethical business practices.

Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

Other duties or jobs as assigned.

Regulatory Requirements:

· High School graduate or equivalent.

Language Skills:

· Able to communicate effectively in English, both verbally and in writing.

· Additional languages preferred.

· Excellent customer services skills.

Skills:

· Basic computer knowledge.

· Ability to type 40 wpm.

Physical Demands:

· Normal hospital environment. Normal/corrected eyesight. Hearing within normal range. Oral communication. Operates computer, telephone, calculator, and fax machine. Frequent standing, walking, and bending. Lifting and carrying up to 20 pounds. Pushing/pulling wheelchairs with weight up to 350 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.