Facilities Specialist

**EXTERNAL APPLICANTS ONLY***

CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 84,000 metered homes and businesses with electric service and more than 30,000 customers with broadband services over our Fiber-to-the-Premise Network. We seek energetic, professional, and courteous individuals to join our Safety Team within the Human Resources Department.

Facilities Specialist

Job Summary

Incumbents, working with the Safety Manager, are responsible for overseeing building and ground upkeep, maintenance, and repair, as well as all facility maintenance and enhancement duties. Responsibilities may include ensuring all facility locations are stationed for exceptional and safe employee and customer experiences; reviewing and confirming maintenance and janitorial ticket submissions, providing routine customer service; entering data; sorting and delivering documents; and operating standard office equipment; monitoring public and private areas; ensuring compliance with safety rules and regulations per CDE Lightband policy and practice, as well as all APPA and OSHA laws and regulations.

Essential Duties and Responsibilities

• Directly supports the Safety Manager in overseeing the CDE Lightband facilities' needs for all office and substation locations, working with the Safety team and others as needed. Monitors and maintains all areas to ensure safety, cleanliness, and proper repair. Performs maintenance for facility improvement with skilled work for efficiency, to include, but not limited to, maintenance and repair, light electrical and light plumbing issues, maintenance of heavy customer areas, outside trash removal, emergency cleanup as needed, and other duties of a similar nature.
• Facilitates communication with vendors for all external work, purchases, and routine maintenance.
• Provides the source of communication to all workforce members, onsite customers, and vendors during any specific or perceived threat of an emergency.
• Directly supports the Safety Manager and collaborates with Safety Attendants to address off-hour security needs, capacity, and crowd management within the lobby and other customer support or public areas, as well as routine overall needs to ensure a safe and secure customer experience.
• Performs and assists with specific projects as needed, per request or as required.
• Works with the Safety Manager to ensure compliance with all CDE Lightband Safety rules and regulations, as well as all APPA and OSHA regulations.
• Direct and assist others during emergencies and/or other potentially confrontational situations. Must maintain composure during stressful or potentially agitated times, produce a reliable, predictable, and dependable work product, and provide fair and just treatment of all customers and employees.
• Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, and paperwork; keys information into applicable spreadsheets and/or databases; as well as files documents by prescribed methods in established filing systems.
• Performs other duties as assigned of a similar nature or to assist as needed

Qualifications

Knowledge, Skills, and Abilities

• Knowledge of facility management, electrician, plumbing, and maintenance practices
• Knowledge of applicable Federal, State, and local laws, rules, and regulations
• Knowledge of Electric utility operating methods
• Knowledge of and skilled in applying APPA Safety Manual, PPE, and required training regulations, as well as standards regarding any equipment or procedures used by any department within CDE Lightband.
• Knowledge of and Skilled in Customer service principles and practices
• Knowledge of organizational, communication, and interpersonal skills
• Knowledge of data entry techniques
• Skilled and able to communicate clearly and resolve conflicts during stressful or difficult situations
• Skilled in Conflict Management
• Skilled in reading and comprehending training documents
• Skilled in Basic Computer and related software applications
• Skilled in the Operation of telephone devices, online chat, or other equipment, while communicating in a clear and coherent speaking or written voice.
• Able to maintain familiarity with OSHA Regulations, APPA Requirements & other CDE Lightband Policies/Practices
• Able to maintain composure in difficult situations
• Able to accept responsibility and account for his/her actions
• Able to communicate clearly and concisely, both in writing and through the spoken word.
• Able to identify and correct conditions that affect employee safety
• Able to pay attention to the minute details of a project or task

Physical Demands

Legend: N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%)

Working Conditions

• Requires constant indoor and outdoor work with potential for extreme outdoor temperatures
• Potential to work outside normal working hours on occasion
• Incumbents may be subjected to moving mechanical parts, electrical currents, dust, poor ventilation, intense noise, environmental disturbances, workspace restrictions, working at extended heights, and travel.

Additional Note

The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs.

All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.

EEO Compliant. TN Drug-Free Workplace. E-Verify & i9 Participant. Equal Opportunity Employer.