COMMUNITY SUPPORT WORKER

Community Support Worker (CSW)

ACT PLUS
Location: Claymont, Delaware

Join Our Team

We believe every individual deserves the opportunity to live with dignity, independence, and meaningful connections within their community. We are seeking a compassionate, dependable, and dedicated Community Support Worker (CSW) to join our ACT TEAM.

As a CSW, you will play a vital role in supporting adults with their daily living needs, medication assistance, community involvement, and overall well-being. This position is ideal for someone who enjoys building positive relationships, making a difference in the lives of others, and working as part of a supportive team dedicated to person-centered care.

Position Overview

The Community Support Worker is responsible for assisting adult residents (18 years and older) with medication support, promoting health and safety, encouraging community engagement and independence, and ensuring that housing environments remain safe and well maintained. Working under the supervision of the RN/Nurse Manager, the CSW provides compassionate support while helping individuals achieve their personal goals and maintain the highest possible quality of life.

What You'll Do

Client Support & Community Engagement

• Foster positive, respectful, and trusting relationships with clients.
• Encourage community participation, social engagement, and the development of independent living skills.
• Provide person-centered support while promoting dignity, choice, and self-determination.
• Assist clients during times of crisis and provide appropriate intervention as needed.

Medication Assistance

• Assist with planning and preparation of medication routes as assigned.
• Support clients with self-administration of medications in accordance with approved training and certifications.
• Complete Medication Administration Records (MARs) accurately and in compliance with applicable regulations.

Health, Safety & Advocacy

• Monitor client well-being and help maintain a safe living environment.
• Report crisis situations, potential concerns, incidents of neglect, abuse, or mistreatment in accordance with agency policies and procedures.
• Advocate for clients with professionalism, respect, and compassion when communicating with treatment providers, support teams, and community partners.

Administrative Responsibilities

• Complete required documentation accurately and on time.
• Maintain confidentiality of all client information.
• Assist with office and program-related tasks as assigned.
• Maintain accurate vehicle and transportation logs.
• Follow all Conexio vehicle operation and safety policies.
• Adhere to all agency policies, procedures, and standards of conduct.
• Perform other duties as assigned.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Valid driver's license in good standing.
• Minimum of three (3) years of continuous driving experience.

Required Certifications

• CPR/First Aid Certification.
• MANDT Training.
• Assistance with Self-Administration of Medication Certification.

What Makes You Successful in This Role

We are looking for someone who demonstrates:

• Compassion and Empathy – Genuinely cares about supporting others and values each person's unique journey.
• Strong Problem-Solving Skills – Recognizes concerns quickly and responds effectively.
• Excellent Communication Skills – Communicates clearly, respectfully, and professionally with clients, coworkers, families, and external providers.
• Teamwork and Collaboration – Works cooperatively with colleagues while supporting organizational goals.
• Adaptability – Responds positively to changing circumstances and shifting priorities.
• Attention to Detail – Maintains accurate documentation and follows procedures carefully.
• Professional Judgment – Makes ethical decisions consistent with agency policies and best practices.
• Stress Management – Remains calm and effective during crises and challenging situations.
• Cultural Awareness – Demonstrates respect and sensitivity toward individuals from diverse backgrounds.

Physical Requirements

• Ability to walk, stand, and sit for extended periods as needed.
• Ability to provide light physical assistance and support to consumers when necessary.
• Ability to safely transport clients and complete community-based activities.

Why Join?

Our team members are at the heart of everything we do. We foster a supportive and inclusive environment where employees are empowered to make meaningful contributions every day. If you are passionate about helping others achieve greater independence, build community connections, and live fulfilling lives, we encourage you to apply.

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Disclaimer: This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties and responsibilities as needed.