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Who We Are
At Nuvo Solutions, we manage wireless devices, fleet tracking, and mobile expenses for field service businesses so they can focus on running their companies.
We are casual, highly collaborative, and deeply proud of our team culture. To be absolutely clear, we are a high-performing team; a group of dedicated professionals who come together to work hard, support each other, hit our targets, and go home. We value individual performance, mutual respect, a drama-free environment, and relentless personal growth.
Our Core Values define everything we do:
Be Accountable: Own your accounts, your decisions, and your results.
Always Deliver Quality: High standards apply to every audit, review, and client interaction.
Always Be Courteous: Professionalism and respect are non-negotiable, especially during tough client escalations.
Be Tenacious: We dig deep to solve complex issues and protect our client partnerships.
Serve Others First: Focus on solving real operational problems for our clients to help their businesses thrive.
Be Socially Responsible: Care about the impact and footprint we leave on our community.
Grow or Die Mentality: Complacency kills. We are always sharpening our skills, auditing deeper, and expanding our accounts.
The Immediate Reality (Why We Need You)
We are expanding rapidly, and our largest clients need an advocate who can operate at a strategic level. On Day One, your fires are clear: we need someone who can fearlessly step into high-level escalated tickets, confidently manage an existing deck of high-value client accounts, and continuously develop deep relationships with key client contacts. You aren't just reacting to problems; you are here to become a deeply trusted source of information for our clients by staying fiercely proactive—constantly reviewing and auditing their mobile data and fleet metrics before they ever have to ask.
Day-to-Day Responsibilities
Account Management: Act as the primary strategic partner and trusted advisor for an assigned deck of client accounts, ensuring long-term retention and growth.
Escalation Management: Take ownership of high-level, complex technical and billing support tickets, driving them to resolution with speed and grace.
Proactive Data Auditing: Regularly review client account utilization, data trends, and hardware performance to identify optimization and cost-saving opportunities.
Relationship Development: Maintain continuous, proactive outreach with client contacts to build deep institutional trust and rapport.
Tech Stack Navigation: Run your daily workflows out of Zoho One and Google Workspace, while navigating deep carrier-specific portals (OMNI, B360, and OPUS) to pull usage reports, troubleshoot lines, and manage mobile profiles.
What Success Looks Like
In your first 90 days: Success means you have gained a deep, fluid understanding of all software tools and specific carrier portals used by our Support team. You can confidently navigate and resolve high-level escalated tickets independently. Additionally, you have mastered our bill auditing protocols and know exactly how to prepare and conduct a comprehensive Quarterly Business Review (QBR) that demonstrates massive value to our clients.
Qualifications & Requirements
Location: Ability to work 100% on-site at our corporate office in Clayton, NC.
Account Management Experience: Proven track record of managing business-to-business (B2B) accounts, handling client escalations, and maintaining high retention rates. Experience in telecom, wireless mobility, or fleet logistics is a major plus.
Analytical & Proactive Mindset: You love looking at data, pulling usage reports, and connecting the dots to find hidden problems or savings for a client.
Exceptional Communication: The ability to command a room during a Quarterly Business Review and speak with authority, clarity, and empathy to high-level client executives.
Technical Aptitude: Highly comfortable navigating complex software environments like Zoho One, Google Workspace, and deep carrier systems (OMNI, B360, OPUS).
Tenacious & Accountable: A self-starter who takes complete ownership of their account deck, welcomes feedback, and operates with zero drama.
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