Security Team Lead

POSITION DESCRIPTION 

POSITION TITLE: Security Team Daytime Lead

REPORTS TO: Security Manager

SUPERVISES: Security Officers

EXEMPT OR NON-EXEMPT: Non- Exempt

PERCENTAGE OF FULL TIME EMPLOYMENT: 100%

PERMANENT/SEASONAL/TEMPORARY: Permanent

LOCATION: ON-SITE, REMOTE, OR HYBRID: On-Site 

PRIMARY RESPONSIBILITY: 

The Security Team lead is responsible for overseeing and carrying out the daily operational duties of the Security Department under the direction of the Security Manager. These duties will primarily be at Clearwater Marine Aquarium with potential coverage to other facilities controlled by CMA.

Security Team lead will: secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry and overseeing security personnel at bag check. Complete reports by recording observations, information, occurrences, and surveillance activities as well as interviewing witnesses. Prevent losses and damage by reporting irregularities; informing violators of policy and procedures. Provide security awareness for personnel. Assist in medical emergencies for crowd control and EMS access. Conduct routine rounds throughout the interior and exterior of the facility. When and/or if a situation presents itself contact 911 and act as a point of contact for the authorities to address the situation. 

The Daytime Security Lead is one of the primary points of contact for any issues that arise during business hours. As such, Lead must be prepared to regularly interact with the public (guests, vendors, and team members) in a friendly and courteous manner. Lead must be able to roam throughout the facility regularly to ensure smooth and consistent operation of the Security department, and must be able to fill in at any station operating during business hours.

ESSENTIAL JOB FUNCTIONS:

• Ensure all company standards, policies and procedures are followed by the Security staff.
• Train and coach staff to provide excellent customer service to guests, volunteers, and employees 
• Lead security personnel through full complement daily activities. Lead by example in both positive attitude and mastery of tasks when conducting daily activities.

• In conjunction with Security Manager, serve as onsite point of contact for any security questions or concerns for staff and guests.

• Maintain open communications with the Security Manager on any and all concerns, employee issues, guest issues etc. 
• Maintain security equipment to ensure it is always available and in proper working order. Report issues with equipment to Security Manager promptly for correction when needed.

• Liaise with Human Resources department upon request to investigate and resolve personnel matters, establish and terminate personnel key cards, etc.
• Assist with reviewing applications of prospective security employees and conducting interviews alongside Security Manager.
• Assist Security Manager in completing annual employee evaluations. 
• Ability to cover any shift where staffing is needed.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School Graduate / GED
• Law enforcement experience / Security guard / Military training Preferred
• Security Class D License required, must obtain within 90 days of hire date
• Security / Computer systems experience preferred
• Demonstrated proficiency with Microsoft suite and email functionality
• Demonstrated ability to communicate effectively, both verbally and in writing 
• Previous experience utilizing handheld radios 
• Proven track record of sound judgment and decision making with the utmost discretion

PHYSICAL REQUIREMENTS: 

The Clearwater Marine Aquarium reserves the right to revise job descriptions or work hours as required. 

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). 

A statement of “permanent” position is not a guarantee of employment. It simply means the role has no set end date. In Florida, employment is "at-will" by default, meaning either party can terminate the relationship at any time for any legal reason and as such continued employment remains on an “at-will” basis.

Clearwater Marine Aquarium is an equal opportunity employer, and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Clearwater Marine Aquarium participates in E-Verify, please view the Notice of E-Verify Participation and the Notice of Right to Work.