Manufacturing Liaison Technician - Order Entry - 1st Shift

If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. 

We’re looking for the right person to fill this role. Read on if you want to know more, and discover how we like to keep the good going®!

Shift: 8am-4pm EST or 7am-3pm EST

Great reasons to join Koozie Group:

• People-first culture
• Flexible schedules
• We will train for all positions!
• Climate-controlled environment (clean and heat/air-conditioning)
• Great benefits, including:
  • Medical HSA and HRA plans
  • Flex spending accounts
  • PPO dental
  • VSP vision
  • Employee assistance program
  • Employer-paid life insurance
  • 401(k) with employer match
• PTO - Paid Time Off (vacation, sick, personal)
• Advancement opportunities
• Tuition reimbursement
• Employee referral bonus program
• Employee recognition program
• Employee charitable giveback program (up to $250 value) 

Job Summary:

Our Manufacturing Liaison Technician - Order Entry/Tracker (MLT - OE/Tracker)  are Customer Obsessed and problem solvers, strong in data entry, and ideally have a background in a production environment. Our Employees understand how to consistently exceed expectations and deliver.  We are doing whatever we can to resolve a customer’s issue. This is the Liaison between our internal departments, Customer Service and Manufacturing. Manufacturing Liaison Technicians believe in taking ownership of the situation and seeing it through until resolved!  

Our ideal Manufacturing Liaison Technician candidate would posses the the following skills:

• Working with our internal departments as One Team
• A passion to help those in need; Excellence in Customer Service
• Strong desire to help and take ownership on seeing things through
• Curious, with a desire to always learn more, including strong problem-solving skills   
• Troubleshoot basic and routine customer issues
• Ability to multi-task and adapt to changes quickly  

Responsibilities:

• Act as the link between manufacturing, customer service and the customer to help facilitate orders with inquiries and product changes
• Clarify and communicate order changes with customer regarding product information, ship/delivery dates and order costs
• Continuously review and update orders in the system as needed to ensure accurate and timely delivery
• Review & maintenance orders already in the system per customer request
• Communicate with manufacturing department of order changes
• Assist internal customers on order updates, pricing inquiries, etc
• Coordinate & process rush requests
• Manage shipping details with internal and external customers
• Resolve & communicate inventory/out of stock issues with orders already within the order process
• Run critical departmental reports such as; Same Day Ship & Backorders
• Prepare complete and accurate work including appropriately note accounts as required   
• Accountable for tracking all requests received in a 4-8 hour (or less) time period
• Fills in hold slips for other departments when bringing order jackets to office and removing them when order jackets are returned to the appropriate location
• Participate in activities designed to improve customer experience and business performance
• Always have a contagious positive attitude with your co-workers and our customers
• All other duties as required

Qualifications:

• High School Diploma or Equivalent
• Must be at least 18 years of age or older
• Must successfully complete pre-employment screenings
• 1-3 years in a customer service environment
• Strong service mindset and demonstrated ability to think quickly and deliver results
• Strong verbal and written communication skills
• Able to demonstrate critical thinking and problem-solving skills
• Proficiency using a computer
• Must have accuracy in order entry
• Ability to move quickly through multiple systems to find information and deliver a response based on findings
• Experience using order management systems such as Oracle & Salesforce preferred
• Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
• Previous experience with manufacturing & production highly preferred

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.