Rooms Control Coordinator

Job DetailsJob Location: Clermont, FL 34714What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!   Rooms Control Full Time Summer Bay by Exploria Resorts    Responsibilities and Duties: Will be responsible for processing stay overs and room moves every morning to include sending the list via email to housekeeping and engineering. Will be responsible for the reporting and communication of the consecutive stays. Change room assignments for pre-registered guests to ensure if possible they are moved to clean/available inventory and contacted when the unit is available. Work with the Vacation Concierge Team to ensure all their arrivals are clean, registration cards are printed and guest keys made. Communicate with Revenue Management regarding assignment issues. Maintain knowledge of the resort events & hours of operation. Make sure files are kept up to date to include the Vacation Concierge Daily Log, Room Move Log, AM Reports and Early Out Log. Promote goodwill by being courteous, friendly and helpful to guests, managers and team members. Assists guests with issues and complaints, with empathy and focus on guest satisfaction. Use supervisor support when needed. Must maintain a professional appearance and be in compliance with resort uniform policy. Must be in compliance with hygiene policy as addressed in the employee handbook. Settles guests' account through credit card or cash payments.   Ensures that billing is accurate and makes necessary adjustments with a computerized system. Must maintain compliance with resort policy relating to cash handling. Provides guests with assistance at the Front Desk during the check-in and check-out process. Follows established procedures for both registration and departure. Assist with other duties occasionally assigned by management. Keep office neat and presentable at all times. Must maintain a good working knowledge of the following items and procedures. QualificationsQualifications and Skills: 1+ years of prior rooms control experience Flexible schedule including nights and weekends is required 1 to 2 years in customer service is required Experience in the vacation ownership/timeshare industry is a plus   Be well-versed in proper etiquette and telephone protocol Be able to learn diverse tasks and administer multiple tasks Must have exceptional communication skills   Physical Demands: Frequent walking and standing Sign up to join our mailing list and hear about future opportunities: Exploria Resorts Recruitment Form