About Coral

Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.

The Role

As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed).

Compensation & Benefits

Salary: up to $75,000/yr (exempt/salaried)
Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
Mileage reimbursement for community travel
Health, dental, and vision insurance
401(k) retirement plan with employer match
Paid time off, life insurance, and referral bonus program

Location

Hybrid – primarily remote with travel to Independence, OH 44131, plus frequent local travel to Cleveland-area communities in assigned portfolio as necessary is required. Must live within 45 minutes of Cleveland.

What You'll Do

Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
Customer service – responsive communication with client, residents, vendors, and team members
Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
Assist with budget preparation, banking tasks, and financial reporting
Help obtain vendor proposals and manage service contracts
Enforce community rules and regulations consistently and professionally
Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
Maintain organized records, task lists, and follow-through on all open items

3–5 years of external-facing, high-volume customer service experience
Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver's license and reliable transportation
Dedicated home workspace with high-speed internet
Ability to travel within the Cleveland metro area several times per week
Must reside within 45 minutes of Cleveland, OH
Must pass a criminal background and credit history check before hire

Nice to Have

Property management experience
Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
Familiarity with HOA governing documents, CC's, or community association regulations

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