AV Technician

AV Technician
Cleveland, OH | Onsite (In-Office Support Required Daily) 

Tucker Ellis LLP is seeking an AV Technician to join our Cleveland office. This onsite role supports the firm’s audio-visual, conferencing, and collaboration technologies across all conference rooms and shared spaces. The ideal candidate will have strong troubleshooting skills, excellent customer service, and hands-on experience with AV hardware, videoconferencing platforms, and basic IT support. This position is critical to ensuring seamless meetings and events for attorneys, staff, and clients. 

Key Responsibilities 

• Serve as the primary point of contact for employees and guests using conference room technology.
• Support all conferencing platforms, including Zoom and Microsoft Teams, for meetings, webinars, hybrid events, and large group sessions.
• Diagnose and resolve issues with AV hardware including cameras, microphones, speakers, displays, telephones, room control systems, and conferencing devices.
• Troubleshoot connectivity, audio, video, and performance issues across multiple devices and operating systems (Windows, macOS, iOS, Android).
• Maintain, update, and patch all conference room computing devices, including room PCs, iPads, and meeting peripherals.
• Ensure all Meeting Owl and similar smart conferencing devices receive necessary firmware updates.
• Set up, configure, and break down multi-purpose rooms for meetings,trainings, and firm events.
• Monitor conference room calendars and proactively communicate with meeting organizers to ensure coverage and a positive meeting experience.
• Maintain inventory of all conference room equipment, including wireless peripherals, microphones, clickers, and other AV gear.
• Proactively replace batteries,identifyfailing hardware, and ensure roomsremainready for use each day.
• Track and document recurring technical issues for weekly review and resolution planning.
• Provide occasional after-hourssupport for scheduled meetings orfirmevents.
• Provide Level 1 IT helpdesk support (e.g., rebooting systems, peripheral resets, basic troubleshooting).
• Performadditionalduties and specialprojects asassigned.

Qualifications 

• 2+yearsof experience in audio-visual support, IT support, or related technical troubleshooting role.
• Extensive knowledge of AV hardware, software, web conferencing technologies, andautomated room controls(Zoom, Teams,Q-sys,Mersive,etc.).
• Strong understanding of Microsoft Windows and Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Working knowledge of macOS, iOS, and Android operating systems.
• Ability to work independently and collaboratively while supporting a diverse internal customer base.
• Excellent communication skills, patience, and professionalism whenassistingend users.
• Strong organizational skills and ability to document issues and resolutions accurately.
• Ability to lift and move equipment such asmonitors, computers,chairs, tables, and lecterns.
• Successful completion of criminal background checkrequired.

Compensation 

The target compensation range for this role is $50,000 to $70,000 per year, but final compensation will be determined based on years of experience and relevant skill set. 

What We Offer 

At Tucker Ellis, we value our employees and provide a robust benefits package to support their well-being: 

• Day 1 Benefits:Medical, dental, and vision insurance
• Paid Time Off:Accruesimmediately, plus paid holidays
• Retirement Plan:401(k) with profit-sharing contribution
• Monthly Contributions:Technology stipends, plus annual HSA contribution

Equal Opportunity Employer Statement 

Tucker Ellis LLP is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.