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Job Title

Department Workleader - Neuro Expansion

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Imaging Front Desk-Main Campus Hospital

Job Code

N18000

Shift

Evenings

Schedule

2:00pm-10:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Neurological Institute and become part of one of the most respected healthcare organizations in the world. Our Institute is expanding with a new one million square foot, 15 floor, state of the art facility on Main Campus to enhance care for complex conditions such as brain tumors, spine injuries, epileptic seizures, neuromuscular disorders and strokes.

The building brings all stages of care under one roof with dedicated areas for outpatient services, surgery, stepdown, ICU and epilepsy monitoring, along with additional operating rooms and expanded ambulatory, infusion, imaging, EMG, sleep and brain study services. We are welcoming nearly 500 new caregivers to collaborate with multidisciplinary teams and contribute to nationally recognized, innovative neurological care. Come join us in the next wave of transformative care at Cleveland Clinic.

As a Department Workleader, you will serve as a supportive, knowledgeable and reliable resource for the team, helping facilitate quality patient care, team collaboration, efficient workflow and appropriate training. In addition to the core responsibilities of a Patient Service Specialist (PSS), you will provide additional support specific to the Imaging team, including assisting at the front desk and utilizing WOWs to enter patient rooms and complete patient check-in.

You will also audit patient registrations from the previous day to ensure accuracy and completeness and serve as a subject matter expert and resource for escalations. Additionally, you will assist with staffing schedules and desk assignments, using Excel to plan coverage approximately one to two weeks in advance. Your leadership and support will help promote smooth daily operations and a positive experience for patients, families, visitors and team members.

A caregiver in this position works M-F, 9:00am—6:00pm. No holidays or weekends.

A caregiver who excels in this role will:

Serve as the work leader and perform various duties to support the department.

Coordinate resources for daily assignments and coordinate work schedules.

Distribute work to maintain departmental workflow and desk coverage.

Supervise the department function and resources in the absences of the manager.

Participate on project teams to build competency around specific department tools and methods for organizational performance improvement.

Conduct quality monitoring by providing training, recommending improved processes and maintaining documented processes and procedures.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED and three years of experience coordinating multiple tasks

OR Associate’s Degree and two years of experience

OR Bachelor’s Degree and one year of experience

Preferred qualifications for the ideal future caregiver include:

Leadership experience or experience providing work direction

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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