Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.

Key Responsibilities

• Provide on-site technical support for hardware, software, and network-related issues
  

• Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
  

• Install, configure, image, and deploy hardware and software
  

• Assist users with application, operating system, and connectivity issues
  

• Respond promptly to incidents and service requests via phone, email, or in-person
  

• Document all work, solutions, and updates in the ticketing system
  

• Collaborate with IT teams for escalations and project-based work
  

• Maintain accurate inventory of IT assets and ensure compliance with security protocols
  

• Provide user training and guidance on IT policies and best practices
  

Required Qualifications

• High school diploma required; IT degree preferred
  

• 1–3 years of technical support or IT helpdesk experience
  

• Active Security Clearance OR VantageClear Credential (required)
  

• Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
  

• Excellent communication, customer service, and problem-solving skills
  

• Ability to work independently in an onsite corporate environment