Director of Banquets - Hotel Cleveland, Autograph Collection

Director of Banquets – Hotel Cleveland

A Director of Banquets in a hotel is responsible for leading the banquet and event operations department, ensuring high-quality service, and driving profitability from catering and event revenue.

Core Responsibilities

• Oversee all banquet and event operations, including staffing, scheduling, training, and performance management of banquet service staff

• Manage the banquet department’s P&L, controlling labor, supply costs, and meeting revenue goals

• Coordinate with catering sales, event planners, and culinary teams to review Banquet Event Orders (BEOs), confirm staffing, and align service standards

• Establish and enforce service standards for plated dinners, buffets, receptions, and break service

• Build staffing models for peak, shoulder, and off-peak periods, balancing full-time and temporary staff

• Supervise human resources for the banquet department: hiring, training, performance reviews, discipline, and retention

• Plan and execute events ranging from corporate luncheons to large-scale galas, ensuring smooth setup, service, and breakdown

• Maintain quality standards and guest satisfaction, resolving complaints promptly

• Manage banquet equipment, function spaces, and cleanliness, ensuring compliance with health, safety, and sanitation regulations

• Develop creative décor and thematic setups for special events

• Coordinate with other departments (Food & Beverage, AV, Housekeeping) to ensure seamless event execution
• Other tasks as assigned

Qualifications

• Education: Preferred - Bachelor’s degree in hospitality management, business, or related field

• Experience: 6–10 years in hospitality, with 3–5 years in banquet management or assistant banquet management

• Certifications: Certified Meeting Professional (CMP), Certified Hospitality Supervisor (CHS) preferred

• Skills: Strong organizational, interpersonal, and sales skills; proficiency in computer systems and payroll; ability to work weekends/holidays

Career Outlook

• Growth: Strong recovery in convention and event business, with demand for skilled banquet directors in large hotels, resorts, and convention centers