Hudson F&B Ops Manager

Purpose: The Food & Beverage (F&B) Manager oversees the grab-and-go food program within Cleveland International Airport location, ensuring consistent execution, product quality, and exceptional guest service.  
 

Essential Functions: 

• Oversees daily grab-and-go food operations, owning the end-to-end management of inventory, product presentation, and operational standards across multiple grab-and-go outlets; ensures all products are fresh, properly rotated, and attractively merchandised 

• Manages ordering, receiving, and vendor coordination to guarantee timely delivery, minimizes waste, and maintains consistent stock levels 

• Monitors and controls inventory, waste, and shrink to achieve cost and margin goals 

• Upholds compliance with all food safety, sanitation, and airport regulations 

• Partners with Culinary, Retail OperatioOns, and Supply Chain teams on product launches and replenishment plans 

• Analyzes sales performance data to drive continuous improvement 

• Identifies and resolves operational issues quickly to maintain smooth, efficient service 

• Promotes brand standards through quality, presentation, and customer experience 

Reporting Relationship & Role Information: 

• The F&B Manager typically reports to the Director of Operations 

• This position as described falls under the Fair Labor Standards Act as an Exempt position 

• This role requires flexibility to work early mornings, evenings, weekends, and holidays due to business needs and flight schedules 

Minimum Qualifications, Knowledge, Skills, and Work Environment:  

Education and Experience: The combination of education and professional experience must exceed 5 years:   

• In a leadership role: Requires 2 years of experience supervising a team of operations professionals engaged in executing food or retail service programs   

• In a technical role: Requires 5 years of operations experience engaged in developing and delivering store management, merchandising, and customer service programs   

• A bachelor's degree can count for 2 of the 5-year requirement   

• Requires food safety certification (ServSafe or equivalent) 

Specialized Training:   

• Knowledge of local and federal food safety laws, city/county health inspection requirements, and documentation practices 

• Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures 

Specialized Skillset/Competencies/Traits:   

• Strong knowledge of inventory control and stock rotation; proficient in inventory and stock management systems 

• Basic financial and P&L awareness (labor, waste, shrink) 

• Able to review sales, waste, and inventory data to identify improvement opportunities 

• Direct and proactive communicator who provides exceptional customer service 

• Business acumen with operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals   

• Demonstrated history of understanding the needs of F&B and retail business operations, brand partners, landlord stakeholders, the associate population, and individual store circumstances   

• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals