IT Systems Analyst

Purpose of Classification: 

As the Information Systems Analyst, the primary responsibility is to have a strong understanding of both local and cloud-based networking technologies, as well as expertise in managing and configuring Microsoft Azure environments.

Essential Functions:

Provide technical support and troubleshooting for end-user hardware and software issues, including desktops, laptops, printers, and other peripherals.

Install, configure, and maintain computer hardware, operating systems, and software applications.

Manage and configure Microsoft Azure services, including virtual networks, network security groups, and email support

Implement and maintain secure network connectivity between on-premises and cloud environments

Administrator of On-Prem Active Directory and Entra ID Cloud Environment with Microsoft 365

Provide technical support and training to end-users on network-related issues

Collaborate with cross-functional teams to ensure seamless integration of network solutions

Stay up-to-date with the latest networking & cloud technologies best practices

Additional Functions:

Performs other related duties as required.   

Minimum Qualifications: 

Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in network administration and support. Proficient in configuring and managing LAN and WAN technologies, including routers, switches, firewalls, and wireless networks. Extensive experience with Microsoft Azure services, including virtual networks, network security groups, Exchange, Entra ID and Microsoft Active Directory. Strong understanding of network protocols, security, and troubleshooting techniques. Familiarity with cloud computing concepts and best practices. Excellent problem-solving and analytical skills. Strong communication and collaboration skills.

Preferred Certifications:

Microsoft Certified: Azure Administrator Associate

Cisco Certified Network Associate (CCNA)

CompTIA Network+ or Security+

Additional Requirements/Conditions of Employment:
Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).

Step Forward is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.