Manager Customer Relationship Management

Additional Information:

This role is not remote/hybrid. This role will report to one of the Sherwin-Williams Protective & Marine District Offices in Cleveland, OH, Philadelphia, PA, Atlanta, GA or Dallas, TX. This position does require at least 10% travel.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Salesforce analytics/effectiveness – Work with P&M Sales Excellence Director and Global CRM Manager to drive salesforce analytics and data integrity

   

• Work with P&M Sales Excellence Director and P&M Global CRM Manager to define and prioritize value-added business demands to the Salesforce Effectiveness Team, with a thorough understanding of divisional and group needs, user personas and industry leading effectiveness practices, while aligning with the foundational structure of the CRM platform, Salesforce.com and Dynamics capabilities and partner applications.
• Salesforce Projects – Support P&M Sales Excellence Director in working with Salesforce Effectiveness team in PCG wide CRM Initiatives
• Support P&M Marketing with campaigns from start to finish. 
• Support P&M Segment Managers by managing data and creating line of sight on projects
• Support CRM Specialist
• Advocate, gather feedback and measure business value from the team in the field to ensure continuous digital evolution and improved customer experience.
• Drive usage and educate the sales team on CRM.
• Proficient in P&M market segments, distribution platforms, and product knowledge
• Work with integrating multiple acquisitions. 
• Work with 300 PMD reps on a frequent and consistent basis to educate and ensure CRM is used to effectively manage sales reps territories.
• Provide training to PMD sales organization
• Running cross functional projects from start to finish
• Present CRM information to sales management
• Understand and support sales teams dependencies and escalate issues when necessary 

Functionality & Processes:

• Define and prioritize value-added business demands to the development teams, with a thorough understanding of North America and group needs, user personas and industry leading effectiveness practices, while aligning with the foundational structure of the platform capabilities and partner applications.
• Facilitate and support aligned definition and simplicity for functionality and business processes path for platform capabilities related applications and/or Sherwin-Williams dependent systems that ultimately support sales enablement.
• Subject Matter Expert for user management and divisional planning, from definition of requirements, testing and validation to delivery and measuring success for CRM platform.
• Alignment across North America regions, group and strategic initiatives for consistency, sustainability, and scalability.

Change Management:

• Responsible for design, delivery and support of communications and training needs related to CRM platform functions and adherence to methodology.
• Advocate, gather feedback and measure business value from the team in the field to ensure continuous evolution and improved customer experience.

Minimum Requirements:

• Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1,etc.)

   

• Must have a high school diploma or GED
• Must have five (5) years of experience leading data driven projects
• Must have three (3) years of experience in a cross-functional role
• Must be able to travel 10%.

Preferred Qualifications:

• Have a bachelors degree or higher in business
• Have two (2) years of implementation experience with CRM platforms