Office/Administration - Customer Service Account Manager

POSITION SUMMARY
The Customer Service Account management builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried non-exempt position. Monday through Friday 7:30am to 3:30pm. 

ESSENTIAL JOB FUNCTIONS 

• Oversee assigned customer accounts respond to emails in a timely manner according to company standards.
• Process orders in a timely manner, electronically and manually. 
• Maintain customer records, update account information as necessary. 
• Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on customer deliveries.
• Resolve customer issues in a professional and effective manner.
• Work with Manufacturing Team on credit memos, returns and price deviations.
• Make appropriate decisions to satisfy customer needs and take necessary steps to implement  decisions. 
• Participate in a team environment. 
• Perform other duties as assigned. 

REQUIRED SKILLS 

• Ability to effectively multi-task and prioritize daily workload within a fast-paced environment with competing priorities.
• Prior Customer Service experience, preferably, in the Corrugated or Converting paper industry. 
• Must maintain a high level of accuracy and strict attention to detail.
• Posses excellent communication skills verbal and written.
• Maintain regular and predictable attendance. 

Bonuses – Monthly and Quarterly Team share bonuses based on plant efficiencies. Paid out the 3rd week of every month.