Description

Job Summary:

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The Receptionist will also perform various administrative support duties and clerical operations of the firm. The incumbent reports directly to the Office Manager with a dotted line reporting to the Intake Manager and acts under their direction.

Essential Duties/Responsibilities:

Welcome clients and visitors by greeting them, in person or on the telephone
Alert firm personnel of visitor arrivals
Assist potential clients by screening inquiry type and routing calls to appropriate legal team on a multi-line phone system
Maintain reception area cleanliness and monitor potential security risks
Assemble and stamp mailers by specific deadline
Set up boardroom meeting space and provide refreshments to guests
Distribute and oversee incoming and outgoing mail
Complete clerical and other duties as requested
Conduct client satisfaction surveys
Daily administrative tasks including, but not limited to, filing, scanning, and managing schedules.
Regular, consistent, punctual attendance
Other duties as assigned

Requirements

Required Skills/Abilities:

Excellent clerical and general office administration tasks
Excellent written and verbal communication skills; as well as organizational and time management skills.
High command of English grammar, usage, punctuation and spelling
Highly Proficient in Microsoft Office Suite or similar software and computer knowledge
Strong attention to detail
Ability to meet timelines, maintain professional demeanor and adapt to changing priorities efficiently
Establish and maintain effective work relationships
Coordination to operate standard office equipment (computer, phone, printers, scanners etc.)
Exceptional interpersonal and customers service skills
Patience and professionalism in dealing with difficult visitors and clients

Education and Experience:

Minimum of High School Diploma or GED required
Must be able to type 45 wpm accurately
No Supervisory responsibilities
This is a full-time in office position, standard hours Monday - Friday 40 hours per week. Some overtime, as necessary based upon projects

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