Resident Liaison

Job DetailsJob Location: Winton Manor - Cleveland, OH 44115Position Type: Full TimeSalary Range: $25.00 - $28.00 HourlyJob Shift: Day· Establish relationship with local service providers. · Develop liaisons with community agencies to help link residents to services needed. · If a resident requires a level of care not available through community services, liaison will assist resident to identify options. · Assist residents with navigating local service provider and agency network. · Quarterly updates of services provided to Owner and Director of Social Services including calendar of events and noting resident attendance. · Work with ERES to set up educational programs and relevant programs. · Form an activity committee among residents and interested parties. · Report suspected abuse to proper agencies. · Create and educate residents on services available by sharing “Community Resource Manual”. · Maintain resident files in secure area to ensure confidentiality. · Creates and distributes monthly property newsletter. · Demonstrates sensitivity and responsiveness to cultural differences within the resident population. Maintains resident confidentiality. · Reports all instances of abuse or neglect and takes proactive steps to protect residents. · Participates in overall planning for activities at the property. · Obtain needed items for residents through agencies. · Assists resident in securing needed items in their homes. Additional services- case by case basis and only with consent of Owner · Provide training to property management staff on identifying and working with specific types of physical or mental disabling conditions, applicable fair housing rules, etc. · With resident approval, conduct an in-depth assessment and create “Case Management Plan”. · Cooperate in appropriate legal proceedings when necessary/Coordinates with hospital staff regarding discharges planning for residents returning to their apartments. · Identifies education and health programs to enhance the residents’ quality of life.  Qualifications· Must be able to effectively communicate with a diverse population and group of personalities. · Understanding of social service funding, eligibility and access to community services · Understanding of the neighborhood and available services · Excellent interpersonal relationship skills · Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. · Education (Desired): Bachelor’s Degree or Associates Degree in Social Work, Counseling, other social science major. · Previous experience as a Social Service Coordinator or Resident Liaison · Access to reliable transportation · The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.