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Job DetailsJob Location: Codonics Inc - Middleburg Heights, OH 44130Job Title:             Technical Support Specialist                                            Status:                 Non-Exempt Department:       Technical Support Reports to:          Supervisor, Technical Support Hours:                  8:30 am – 5:30 pm, M-F. Available and willing to be on-call on scheduled weeknights and/or weekends, overtime as needed with supervisor approval. Limited travel may be required.  Duties and Responsibilities: (subject to change) Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting Communicate with customers to provide technical support and training for Codonics’ products via telephone, email and/or video conferencing applications Log and track call information via database Work with customer service, service, and end users to ensure the highest level of customer satisfaction Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments Assist field engineers with product installation as needed with Director of Technical Services approval Additional duties may be assigned Required Skills: Excellent interpersonal communication skills, written and verbal. Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.) Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet. Familiarity with PC support and maintenance including software installation, software upgrades and peripherals Experience with Microsoft Office, Internet Explorer, etc. Optional Skills: Experience with DICOM protocol and troubleshooting desirable Experience with medical equipment Experience with remote support software such as LogMeIn Rescue, TeamViewer, Secure Link, etc. as well as audio/video conferencing applications.  Education and/or Experience: 2+ years experience with technical troubleshooting, training and or field service  Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran Qualifications
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