Onsite IT Support Technician

About the role

As an Onsite IT Support Technician, you'll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you'll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.

We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

What you'll do

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

Qualifications

• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• Punctual, courteous, and professional demeanor required.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Cleveland, OH area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology (duh!)
• Heart to always do the right thing and admit mistakes (they will happen and its ok)
• Good communication skills (willing to give and receive constructive feedback)

Additional Information:

• Dedicated 5-day-a-week resource, 8 hours per day during regular business hours with a 1-hour lunch, unless otherwise mutually agreed upon.
• 4 days onsite: 7:00 AM - 4:00 PM Central Time Zone
• 1 day remote: 7:00 AM - 4:00 PM Central Time Zone
• Please include a brief cover letter with your resume describing why you want to work for IT Voice.
• Position reports to the Director of IT of IT Voice customer, but will be part of the IT Voice technical support team.
• Minimum of 3 days on the customer site and potentially 5 days per week.
• Immediate opening and needs to be filled as soon as possible.
• We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

What We Offer

• Base Salary: $55K-$65K/year
• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Career advancement opportunities in a growing, people-first organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location:

Cleveland, OH (On-Site)

Company Website: www.itvoice.com