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Description
Jimmy's Gourmet Bakery is seeking an experienced Order Operations / EDI Manager to lead our Customer Service and Order Management functions. This is a hands-on leadership role responsible for ensuring exceptional service to our customers while overseeing EDI operations, order fulfillment, and continuous process improvement in a fast-paced food manufacturing environment.Â
Requirements
- Lead and develop the Customer Service team and EDI Specialist.
- Oversee order processing, validation, allocation, and fulfillment to ensure timely and accurate customer deliveries.
- Serve as the primary point of escalation for customer concerns, deductions, and order discrepancies.
- Partner closely with Sales, Production, Supply Chain, Logistics, Warehouse, Inventory, Finance, and IT.
- Manage daily EDI operations, monitor transactions, troubleshoot errors, and ensure timely issue resolution.
- Collaborate with ERP vendors and IT to improve system functionality and customer service workflows.
- Monitor key performance metrics including fill rates, backorders, order accuracy, and service levels.
- Develop and improve customer service and EDI processes while maintaining compliance with customer and food safety requirements.
Qualifications
- Â Bachelor's degree in Business, Supply Chain, Information Systems, or a related field preferred.
- Minimum of 5 years of customer service or order management experience in a manufacturing environment.
- Food manufacturing experience strongly preferred.
- Previous leadership or supervisory experience.
- Experience managing EDI processes and customer order integrations.
- Strong knowledge of ERP systems, customer portals, and order management systems.
- Familiarity with EDI transaction sets such as 850, 855, 856, 810, and 997 is preferred.
- Advanced problem-solving, communication, organizational, and analytical skills.
- Strong Microsoft Excel skills.
Our Commitment to You
At Jimmy's Gourmet Bakery, we believe our team's success starts with feeling valued and supported. That's why we offer:
- Competitive pay and performance bonuses
- 401(k) with company match
- Health, dental, and vision insurance
- Company-paid life insurance and EAP support
- Generous PTO and career growth opportunities
Join a team that values your contributions and well-being.
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