Wealth Professional Services Consultant, Officer

What we are looking for 

Consultants in our Wealth Management practice serve as subject-matter experts in the implementation and upgrade of the Charles River Investment Management Solution (CRIMS) at our wealth management clients. Their contributions include leading and defining client requirements, configuring and tuning the solution to the client’s business and technical needs, training clients, testing workflows and resolving issues before taking the client “live”. Consultants are expected to demonstrate basic understanding of the entire CRIMS offering and basic proficiency in Wealth Management. 

Why this job is important to us  

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. 

What you will be responsible for 

• Serve as a Wealth subject-matter expert within CRIMS implementation and upgrade projects. Analyze and evaluate requirements while providing product expertise and guidance throughout the project. Ensure the solution meets the client’s business needs and that the client is prepared to assume ownership and operate the solution after go-live. 

• Provide assistance to other members of the Professional Services team and proactively develop and share best practices. 

• Educate clients on the functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services. 

• Monitor and evaluate client requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of client-specific implementation projects or in response to trends in the marketplace. 

• Contribute to software quality by clearly communicating defects to Technical Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements. 

What we value 

• Experience supporting or implementing wealth management solutions within a wealth management firm or software provider. Experience with managed account (SMA/UMA) programs, mutual fund wrap programs, Rep as PM, and Rep as Advisor programs is especially valuable. 

• Basic command of SQL and understanding of relational databases. Familiarity with FIX or similar protocols is a plus. Familiarity with Crystal Reports or similar reporting packages is a plus. 

• Familiar with SDLC Lifecyle

• A strong appreciation of client service. Consultants must understand client needs and build effective relationships. Must have the ability to work within a team environment and be focused on providing high-quality service to our clients. 

• Team player who shares knowledge and experience openly. Takes the initiative to keep other team members informed by contributing to Best Practices library. Leverages the expertise of more-experienced colleagues. 

• Strong verbal and written communication skills including the ability to convey plans, issues and risks to clients and team members in a clear and concise manner. 

• Strong problem-solving skills. An analytical thinker who can decompose complex issues into components and perform root cause analysis. 

• Strong time management skills including the ability to manage multiple projects in parallel. 

• The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel of 20%-40% is typical and but may exceed that in any given year. 

Education & Preferred Qualifications: 

2-3+ years' experience