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JOB SUMMARY:
The Receptionist, reporting to the billing manager, will be responsible for answering incoming calls,
directing calls to appropriate staff, mail distribution and providing additional clerical support. The
Receptionist is the first point of contact for the entire organization, which requires a positive attitude and
polished, professional appearance. This position will multi-task a variety of front office activities.
Responsible for confidential and time sensitive material
ESSENTIAL DUTIES AND RESPONSIBILITIES
ā Welcoming on-site guests, determining the nature of business, and announcing guests to
appropriate personnel.
ā Answering incoming telephone calls, determining the purpose of callers, and forwarding calls to
appropriate personnel or department.
ā Taking and delivering messages or transferring calls to voicemail when appropriate personnel are
unavailable.
ā Scheduling conference room.
ā Assist administrative assistants with clerical duties to include faxing, copying, and
organizing/maintaining files.
ā Coordinate with vendors and services they provide.
ā Ensure main voicemail reflects office closings, special events as well as posting office closed
signs.
ā Answering questions about organization and providing callers with address, directions, and other
information requested.
ā Receiving and forwarding incoming faxes.
ā Receives, sorts and distributes mail.
ā Coordinate repairs to office equipment
ā Process all Subpoenas from Attorney, Police and/or Patient
ā Process bank deposits
ā Carry out administrative duties such as filing, typing, coping, binding, scanning etc.
ā Other duties as assigned
Knowledge, Skills and Abilities
ā High School diploma
ā Proven Admin or assistant experience
ā Knowledge of office management systems and procedures
Medstar Inc. Job Description
CAAS Number: Admin/Receptionist Page: 2 of 2
ā Excellent time management skills and ability to multi-task and prioritize work
ā Attention to detail and problem solving
ā Excellent written and verbal communication skills
ā Strong organizational and planning skills
ā Proficient in MS Office
ā Strong computer skills
ā Data Entry skills
ā Driven to accomplish assigned tasks
ā Self-starter; requires minimal supervision
Working Conditions and Physical Demands
Physical: Assigned to work in an office environment, where there is minimal exposure to dust, dirt,
noise, and the like. Must be able to sit for extended periods of time, occasionally stands to operate copy
and fax machines.
Visual Activity: Able to see and to discriminate detail in written documents and messages from a
computer screen.
Auditory Activity: Good skills to distinguish sounds like normal conversation levels.
Sensory Activity: Normal motor skills required, such as being able to type on a computer keyboard and
to drive an automobile.
Verbal Activity: Ability to communicate clearly with a wide variety of employees and patients, families,
co-workers.
Work from Home: This position does not allow work from home
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