Performance Analyst

Job Description:

Our efforts in Michigan have been consistently recognized!

Recent Awards:

Michigan Top Workplaces - 2015-2025

Crain's Detroit Business Private 200 - 2025 (and Crain's Cool Places to Work!)

Best & Brightest Companies to Work for in the Nation - 2012-2025 (and Metro Detroit!)

Salary: $52,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position

Support and improve program operations, data capture, customer flow and report writing and generating capabilities. Oversee all quality assurance procedures and performance numbers related to invoicing and prescribed performance goals.

Essential Functions

· Responsible for regular and high-quality performance tracking

· Enter data into the system(s) of record as required

· Work with staff to ensure customer flow, service delivery and data management are efficient and effective

· Regularly analyze data in a timely manner to support operations and performance reporting

· Review current policies and regulations to ensure program quality standards are met

· Perform monthly, quarterly, annual audits, monitoring, and reporting

· Ensure integrity of participant electronic and paper files

· Evaluate and standardize office procedures and effectively troubleshoot and resolve issues

· Respond timely to requests from the contracting agency for program data

· Provide regular status reports and other requested data for the Managers and EDSI administrative staff

· Ensure data entered on the required system(s) is current, accurate and timely

· Retrieve and organize critical operations reports

· Present data and report to leadership in a clear and effective manner, using graphs, tables, and other such methods

· Create customer lists to support teams in focusing their efforts

· Based on analysis, determine where improvements can be made to program operations

· Implement and adhere to the Quality Assurance System

· Provide research and support for critical team decisions

· Manage ISO compliance and audits

· Track, report, and ensure compliance with procedures regarding ISO auditing

· Other opportunities as available

Education and Experience Requirements

· Bachelor's degree in Business, Economics, Statistics, or a related area preferred

· Data analysis experience

· WIOA and/or TANF program experience preferred

· Exceptional attention to detail and ability to manage compliance, data, and reporting

· Must have solid time management, communication, problem-solving and organizational skills, and provide accuracy with deadline-sensitive objectives

· Proficiency in Microsoft Office applications, with high proficiency in Microsoft Excel; Microsoft Power BI experience is a plus

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.