Opportunity Overview

We are expanding our remote team and seeking personable, organized individuals who enjoy guiding customers, finding solutions, and creating positive experiences. As a Customer Journey Consultant, you will support travelers throughout the different stages of planning their vacation, helping them explore possibilities, organize important details, and stay informed as their trip approaches.

This opportunity is open to individuals with a variety of professional backgrounds. Previous travel industry experience is not necessary. Training and ongoing development are provided, making this a great option for motivated individuals interested in customer service, hospitality, travel, or flexible remote work.

What You'll Do

Build rapport with clients and learn about their vacation interests, priorities, preferred dates, and spending range
Help travelers explore destinations and identify experiences that match their individual preferences
Research accommodations, resort stays, cruises, transportation, tours, activities, and other vacation services
Explain available travel choices and help clients confidently evaluate their options
Coordinate selected travel components through authorized supplier and reservation platforms
Organize trip information and provide clients with clear confirmations, schedules, and itinerary details
Maintain communication throughout the planning process so clients understand upcoming steps and important deadlines
Respond to routine questions and assist with changes, adjustments, cancellations, or special requests
Follow up on incomplete arrangements and help keep upcoming travel plans moving forward
Review traveler information and reservation details for accuracy
Document client conversations, preferences, requests, and travel arrangements within company systems
Provide professional support leading up to departure and help address planning-related concerns
Develop your travel knowledge through virtual training, supplier education, and destination learning

What You'll Gain

100% remote opportunity within approved regions
Flexible scheduling with part-time and full-time availability
Comprehensive training for individuals new to the travel industry
Guided onboarding and access to professional resources
Continued mentorship and team support
Opportunities to develop customer service, planning, and travel industry skills
Professional growth and advancement potential
Performance-based incentives and recognition opportunities
Access to qualifying travel discounts and industry benefits
Supplier education and destination training
Collaborative virtual team environment

What We Value

Friendly and professional communication
Strong listening and relationship-building skills
Ability to provide thoughtful and responsive customer service
Good organization and time-management habits
Attention to details, dates, deadlines, and client information
Ability to manage several customer needs without losing track of priorities
Comfortable learning new technology and working with online platforms
Resourcefulness when researching information or addressing unexpected situations
Dependability and consistent follow-through
Ability to stay productive while working independently
Reliable internet connection and basic computer proficiency
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved countires

Learn more about this Employer on their Career Site