Stew Hansen Buick GMC, a prominent Des Moines area Ken Garff Automotive Group Dealership, is currently looking for a talented, Automotive Service Manager that aligns with our core RIGHT values and acts with respect, integrity, growth, humility, and teamwork.

Here’s why you’ll want to work here:

Great people with a great culture!
Competitive compensation package
Paid training and real career growth
Wellness time off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts; doing so in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits
Plans, organizes, leads and controls the flow of service work through the department
Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation
Assist the Service Advisors with information, forms, reports, and/or documentation related to customer relations
Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness and priorities of the service process
Flags repair orders according to established procedures.
Provides estimation of time for completion of each repair order
Other duties as assigned

Here’s what you’ll need:

Dealership Service Department experience required
Service Department leadership experience highly desired
Knowledge of automotive repair shop operations required
Experience as a mainline Service Technician highly desired
Experience with automotive dispatching highly desired
High School diploma or equivalent required
Must be proficient with the use of Microsoft Office products
A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer

(( We Hear You ))

Learn more about this Employer on their Career Site