Housekeeping Supervisor FT

Job DetailsJob Location: Clovis, NM 88101Job Title: Department Supervisor Other Names: Department Supervisor, First-Line Supervisor, Shift Supervisor, Shift Lead Full/Part Time: Can be either  Department: Various  Classification: Non-exempt or Exempt Environment:  In-doors, some outdoors, sitting, standing, some lifting, less than 50 pounds Reports to: Department Manager, Assistant General Manager, General Manager  Education: High School Diploma, or equivalent    General Overview  The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, safety, and exceptional guest satisfaction throughout the property. This position supervises housekeeping staff, inspects guest rooms and public areas, maintains quality standards, and supports efficient department operations. The Housekeeping Supervisor works closely with other departments to ensure a positive guest experience and compliance with company policies and brand standards.   Tasks  Supervise and coordinate daily housekeeping operations. Assign daily work schedules and room assignments to housekeeping staff. Inspect guest rooms, hallways, public areas, and laundry areas to ensure cleanliness and quality standards are met. Train, coach, and support housekeeping team members. Monitor staff productivity and performance. Ensure proper use of cleaning supplies, chemicals, and equipment. Maintain inventory of linens, towels, guest supplies, and cleaning products. Respond promptly to guest requests and housekeeping-related concerns. Coordinate with Front Desk and Maintenance departments regarding room status and maintenance issues. Ensure compliance with safety procedures, sanitation standards, and company policies. Assist with scheduling, payroll review, and attendance tracking. Support hiring and onboarding of housekeeping staff when needed. Prepare reports related to room inspections, staffing, and supply usage. Handle lost and found procedures according to company policy. Assist with deep cleaning projects and special assignments. Technology Skills  Basic computer and data entry skills. Knowledge of hotel property management systems (PMS). Ability to use housekeeping management software and mobile inspection tools. Familiarity with email communication and scheduling software. Proficiency with Microsoft Office programs such as Word and Excel. Ability to operate office equipment such as printers, copiers, and tablets. Knowledge    Resolving conflicts and negotiating with others  Organizing, planning, and prioritizing work Coordinating the work and activities of others  Assisting and caring for others  Training and teaching others Monitor processes, materials, or surroundings  Evaluating information to determine compliance with standards  Coaching and developing others  Identifying objects, actions, and events  Scheduling work and activities Guiding, directing and motivating subordinates  Developing and building teams  Documenting or Recording information  Judging the qualities of things, services, or materials  Monitoring and controlling resources Inspecting equipment, structures, or material  Performing general physical activities  Handling and moving objects  Controlling machines and processes  Knowledge of housekeeping procedures and cleaning standards. Understanding of hotel operations and guest service expectations. Knowledge of safety practices, chemical handling, and sanitation guidelines. Familiarity with inventory management procedures. Understanding of employee supervision and training practices. Knowledge of proper use of housekeeping equipment and cleaning products.   Skills  Customer Service and Personal Service  English Language  Public Safety and Security  Administration and Management  Personnel and Human Resources  Education and Training Chemistry  Social Perceptiveness  Speaking  Service Orientation  Active Listening  Coordination  Complex Problem Solving  Judgement and Decision Making  Management of Personnel Resources  Monitoring  Reading Comprehension  Time Management  Critical thinking  Instructing  Negotiating and Persuasion  Active Learning and Learning Strategies  Quality Control Analysis  Management of Material Resources  Troubleshooting              Strong leadership and team management skills. Excellent communication and interpersonal abilities. Strong organizational and time management skills. Attention to detail and quality control. Problem-solving and decision-making abilities. Customer service and guest relations skills. Ability to multitask in a fast-paced environment. Conflict resolution and coaching skills.   Abilities  Oral Comprehension and Expression  Speech Clarity and Recognition  Near Vision   Problem Sensitivity  Deductive and Inductive Reasoning  Written Comprehension and Expression  Information Ordering  Speech clarity  Speech recognition  Ability to supervise and motivate staff effectively. Ability to work flexible schedules, including weekends and holidays. Ability to stand, walk, bend, lift, and move throughout the shift. Ability to lift and carry housekeeping supplies and equipment. Ability to maintain professionalism under pressure. Ability to prioritize tasks and meet deadlines. Ability to maintain confidentiality and professionalism. Ability to communicate clearly in verbal and written form.   Work Activities  Getting information  Working directly with the public  Establishing and maintaining interpersonal relationships  Making decision and problem solving  Communicating with supervisors, peers and subordinates  Inspecting rooms and public spaces for cleanliness and maintenance needs. Monitoring employee performance and providing feedback. Communicating with guests and responding to service requests. Coordinating department activities with hotel management and other departments. Tracking housekeeping productivity and room status updates. Ordering and organizing supplies and inventory. Conducting staff training and safety meetings. Completing administrative reports and documentation. Assisting staff during busy periods when necessary. Ensuring compliance with hotel standards and safety regulations. Qualifications