Senior Executive Housekeeper

The Club at Crazy Mountain Ranch is a private membership experience set on 18,000 extraordinary acres in the state of Montana. Take one part working ranch, combine with golf, lodging, great food, and drink plus everything else there is to see and do and you’ve got something beyond special. 

Position Summary 

The Executive Housekeeper is responsible for the overall supervision, management, and day-to-day operations of the housekeeping team and department, ensuring excellent customer service and all our members’ and guests' experience is always up to Crazy Mountain Ranch’s standards.

Job Duties

• Meet and greet members and guests with a smile and positive cheerful attitude.
• Provide exceptional member and guest service, thereby setting the standard for all employees.
• Responsible for recruiting, hiring, training, and supervising of all Housekeeping staff
• Oversee all Housekeeping Supervisors and Housekeepers and ensure their daily tasks and responsibilities meet Crazy Mountain Ranch standards.
• Conduct routine inspections to ensure consistency and high quality.
• Provide feedback to the leadership team on the cleanliness and maintenance of all guest rooms, public and common areas, and look for areas for continued improvement. 
• Manage budget and inventory controls, including maintaining inventory for all supplies, uniforms, and linens.
• Plan, organize, and monitor staff communication and meetings. Monitor and communicate all performance and administer appropriate disciplinary actions.
• Oversee and manage deep cleaning projects.
• Prepare employee schedules and oversee and authorize payroll for the department.
• Distribute and delegate workload to maximize productivity and make staffing adjustments accordingly.
• Assist with housekeeping duties and responsibilities when needed.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Minimum 3 years experience in a Supervisory/Management Housekeeping position in a Club or luxury resort overseeing housekeeping staff. 
• Superior service skills.
• Intermediate knowledge of Microsoft Office products; Outlook, Word, Excel.
• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Knowledge of proper chemical handling. 
• Detail-oriented and excellent organizational skills.
• Ensure confidentiality and security of all members, guests, and guest rooms.
• Ability to work a flexible schedule; mornings, nights, holidays, and weekends when needed.
• Fluency in English, both verbal and non-verbal.
• Ability to pass a criminal background screen.

Benefits

• Medical, Dental, Vision insurance available
• Company-paid employee Life Insurance, Short-Term & Long-Term Disability
• 401K with Employer Match
• Paid Time Off
• Complimentary Meals while onsite at the Ranch
• Other Voluntary Insurance benefits available

Lone Mountain Land Company (LMLC) Operations LLC. manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Crazy Mountain Ranch, Big Sky Town Center, and other projects in the Big Sky region. LMLC Operations LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.