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To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!
Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.
Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
Job Description:
SUMMARY:
Responsible for implementing and ensuring all operations of casino Table Games and Team Member performances are in compliance with the Company’s objectives, goals and Gaming regulations or to supervise the operation of assigned table games to ensure game integrity and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
• Responsible for supervising the operation of a specified amount of table games.
• Assists in the selection, training and evaluation of subordinate Team Members. Maintains the highest quality standards in all areas of customer service and hospitality.
• Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits and staffing.
• Promotes positive customers relations providing a positive gaming experience by answering questions, resolving disputes, issuing comps etc.
• Informs Casino Operations Managers of all noteworthy, suspicious, or unusual activity. Facilitates the flow of information throughout the casino.
• Coaches Team Members in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.
• Is familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, Front Money transactions and responsibilities and monitors the same for Floor. Supervisors.
• Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
• Responsible for maintaining a consistent and regular attendance record.
• May be used as an usher as needed by management for events.
• Follows direction of any reasonable requests made by management.
SUPERVISORY RESPONSIBILITIES:
Directly supervises all Floor Supervisors while acting in the role of Pit Manager; indirectly supervises all dealers. In the primary role as a Floor Supervisor, responsible for the direct supervision of all dealers in their assigned section.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
High School diploma or GED preferred or two to five years of experience in casino operations required.
Minimum of four years table games experience preferred with progressive supervisory experience.
SPECIAL QUALIFICATIONS:
Appropriate Licenser. Strong organizational and interpersonal skills required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job
While performing the duties of this job, the Team Member is regularly required to use hands to handle, feel objects, reach with hands and arms; and or hear. The Team Member frequently is required to stand and walk.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job
The noise level in the work environment is usually loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
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