Operations Manager

Join Our Team at Mercy Medical Center – Now Hiring an Operations Manager!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Manager Operations will provide leadership, direction and oversight within Maryland Family Care in a manner consistent with the mission and core values of the organization. The Manager will develop budgets, establish and apply policies and procedures, and insure development and implementation of an efficient daily workflow in all areas of the practice. This position is responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, staff recruitment and multi-site operations. This position works closely with all the physicians and staff in the site. The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals.

Education and Work Experience:

-Must possess a high school diploma or GED.
-Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.

Other Requirements:

-Physician and staff relationship building and retention.
-Excellent computer skills including experience in using MS Excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.
-Development and interpretation of complex financial documents including Profit & Loss statement, budgets & other related reports.
-Human Resources Management.
-Business planning and development.
-Strong interpersonal skills.
-Ability to be detail-oriented and still remained focus on larger goals/targets.

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Reimbursement for tuition, books and fees
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.